Care Coordinator

Wellhaven Home Care Charleston - VisionAre you Rooted in Integrity, and Driven by Compassion? Do you Serve with Expertise? Are you Committed to Excellence? If so, Wellhaven Home Care may be the right fit for youWhy Work for Wellhaven Home Care?Wellhaven Home Care has been enabling families to experience peace of mind by providing compassionate in-home care with reliable service and expertise for nearly 40 years We don’t just support our clients — we support our team members as well. We know that when employees feel seen, heard, and valued, they can give their best. Here’s why you’ll love working with us:Work/life balance with flexible schedules that work for youAward-winning employer — recognized 7 years in a row through BestofHomeCare.comPaid training to grow your skillsWeekly pay for financial peace of mindEmployee appreciation eventsCompassionate leadership that’s always in your cornerClient matching — we set our team up for successRecognition and advancement opportunitiesKey ResponsibilitiesWellhaven Home Care Charleston is looking for a driven Care Coordinator to:Aid in the recruitment, development, and deployment of our caregiving staffEnsure exceptional care delivery through managing client/caregiver connectionsCultivate healthy relationships with clients and their support structuresSupport the overall vision and mission of Wellhaven Home CareProfileThe ideal candidate will embody the values of Wellhaven Home Care:Rooted in IntegrityDriven by CompassionServing with ExpertiseCommitted to Excellence...and possess the following traits:Strong work ethicSelf-motivationHigh relational IQHumility in receiving constructive feedbackGood judgmentAbility to motivate othersAbility to give direction and feedbackGoal-orientationOrganized and efficient resource managementSense of urgencyResourceful and solutions-orientedPleasant, joyful personalityTechnological proficiencySpecific DutiesAid in the recruitment, development, and deployment of our caregiving staffRecruit, screen, and onboard new employees in conjunction with the Director of OperationsMonitor training process and caregiver complianceAssist the Director of Operations with caregiver performance reviewsServe as first point of contact for caregivers via phone call, text, and emailContact clients for feedback regarding caregiver performanceEnsure accurate timekeeping and payroll reporting to Director of OperationsEnsure exceptional care delivery through managing client/caregiver connections:Cultivate an understanding of the unique relationships between clients and their caregiver(s)Manage client/caregiver schedules in our proprietary platformReview and verify shifts, and respond to care alertsRespond quickly to urgent caregiver and client needs to fulfill service opportunitiesPeriodically work in direct care with clients and as a fill-in as caregiver as neededCultivate healthy relationships with clients and their support structures:Build and maintain positive relationships with clients and their support structures (families, communities, health care professionals, etc.)Maintain accurate client care plans and records, both physical and electronic, in compliance with HIPAA, SC Department of Public Health, and any other regulatory bodiesSupport the overall vision and mission of Wellhaven Home Care:Maintain active engagement with our Charleston office, being present in-person 4+ days a weekAssist in opportunities to pursue new clients and grow the company throughout the Charleston metro and beyondQualifications and SkillsHigh School Diploma or equivalent; College Degree preferredMinimum licensure: current CNA license or equivalentExperience in the Senior, Home Care, or Health Care industriesCaregiving or nursing experience preferredExcellent written and verbal communication skillsHigh proficiency with computers, software programs, online platforms and mobile devicesDemonstrated experience in a capacity working with direct reportsMust be able to pass Drug Screen and Background CheckKnowledge of basic medical terminologyJob ParametersFull Time: 35+ hours per weekNon-exempt, paid hourlyIn Office 4-5 days per weekOn-Call alternate nights and weekendsBenefits:Life insuranceGap coverage available through AFLACPaid time-offPaid trainingPaid holidaysContinuing education bonusPerformance bonusSchedule:Monday to Friday in-office, 8:30-4:30 (with half day off)Periodic on-call nights and weekends (remote)If you're passionate about helping others and want to work for a company that values your time, effort, and heart — apply today and see what it means to work the Wellhaven Way