Program Manager

Job Posting Title Program ManagerPlease do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.Job Title: Program Manager (Hybrid)Internal Job Title: Program ManagerLocation: US-GA-Atlanta (Sandy Springs), US-CA-IrvineFLSA: Exempt Job Overview:The Project Manager will partner with and ensure the long-term success of our customers. This role will be responsible for developing long-term relationships with your assigned customers, connecting with key business executives and stakeholders.You role will liaise between the client and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This includes implementation, rollout, and delivery of products and services and management of specific, on-going projects to ensure client requirements and growth strategies. In addition, this includes acquiring resources and coordinating the efforts of team members and client contacts in order to deliver projects according to plan.Job Responsibilities:Plan, initiate, track and manage projects from inception to completion, ensuring adherence to project scope, timeline, and budget constraints.Constantly monitor and communicate all client related projects, changes, issues, timelines, etc.Foster a collaborative and inclusive project environment, promoting open communication, knowledge sharing, and continuous improvement.Build and maintain strong, long-lasting client relationships.Work with offshore teams.Become fully versed in Company’s programs, products, and processes.Operate as the lead point of contact with client and SG management on reporting, corporate projects, departmental communication, and initiatives. Manage reporting and project activities on all project phases for multiple products, systems, and locations in the portfolio.Project activities include portfolio planning, communications, execution, testing, cutover, and support strategy. Work collaboratively with cross functional stakeholders, IT management, IT team members, and external vendor resources to ensure on-time, on-budget delivery.Create, manage and track project including, but not limited to:Project schedulesDetailed project plansProject scope statementsCost estimatesResource plansRisk and issues logsStatus reports Communicate and collaborate with internal and external customers as needed in regard to project deliverables including managing expectations, presenting and interfacing with sponsors.Make recommendations to management about reporting efficiencies, schedules, prioritization, and resource allocation with input from team members. Provide ongoing project plan/status reporting, maintaining metrics and dashboardOther duties, as dictated by departmental prioritiesThe above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.Job Requirements:Ability to understand technical aspects of new product implementations and/or rollouts.BA/BS degree or equivalent5+ years of account or project management or other relevant experienceStrong Project management skills. PM certificate a plus or willingness to attend classes to earn certification.Demonstrated ability to communicate and present effectively at all levels of the organization, including executive and C-levelExperience in delivering client-focused solutions based on customer needs.Proven ability to manage multiple projects at a time while paying strict attention to detail.Excellent verbal and written communications skills; in addition to excellent interpersonal, technical, leadership, and presentation skillsProblem solving mindset, creativity in finding alternate paths, and creating solution options is going to be critical. Excellent organizational skills, focus, and attention to detail. Demonstrated ability to prioritize competing demands, make sound decisions under pressure, and manage multiple projects simultaneously.Solid analytical and problem-solving skills, with a proactive and solutions-oriented approach to project management.Proficiency in project management software and tools, such as Basecamp, Smartsheet, Monday.com, Jira or Asana Proficient (high aptitude level) in Microsoft Office (Excel, PowerPoint, Word, Outlook)Proficient in MS VisioAutomotive Finance and Insurance industry or Auto Dealer Relations experience a plusE-commerce experience is a plusNeeds to be able to work with IT. Willing to travel 10%, or slightly more.Must be authorized to work in the U.SCompany Benefits: Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account (k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More