AI MANAGER-(REMOTE)

Healthcare DigitalWho We AreHealthcare Digital is a division of Compass Digital—the innovation and tech arm of Compass Group.Our integrated approach can be applied to various service lines within healthcare and community living facilities. We work directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors.We are a diverse team of inventive problem solvers focused on creating new solutions to positively impact patients, residents, and those interacting with them. Our commitment to excellence and patient-centric approach guides everything we do, as we aim to make a lasting impact on the lives of individuals through digital innovations.Compass Digital is the innovation company within Compass Group, creating cutting-edge digital hospitality experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond.Job SummaryCompass Group’s Healthcare Division is redefining the future of healthcare hospitality through intelligent technology and human-centered design. Healthcare Digital leads this transformation across patient dining, environmental services (EVS), and support operations.We are seeking a Data Science & AI Manager with deep expertise in agentic AI systems, MCP (Model Context Protocol) servers, and real-time operational intelligence. This role will drive the development of autonomous and semi-autonomous AI agents, orchestrate data-powered workflows across Healthcare Digital products, and deliver measurable improvements to patient experience and associate operations.Key Responsibilities Agentic AI Strategy & System OrchestrationLead the strategy, architecture, and implementation of agentic AI systems for Healthcare Digital.Design and manage MCP servers that provide structured, secure tool access for AI agents across platforms including meal ordering, food production, and EVS task management.Build multi-agent systems with clear roles—e.g., planning agents, QA agents, data-retrieval agents, and operational copilots—that collaborate to support healthcare workflows.Develop governance and routing layers that enable AI agents to safely execute tasks, call tools, generate recommendations, and interact with structured operational data.Product Intelligence & Embedded AI AgentsIntegrate agent-driven capabilities into Healthcare Digital’s platforms:Patient Meal Ordering: agentic nutrition checks, dietary rule enforcement, personalized recommendations.Food Production: prep-planning agents, demand forecasting agents, and waste-reduction optimization loops.EVS Task Management: task-ranking agents, routing agents, and real-time environmental monitoring copilots.Build AI copilots for associates and managers that support decision-making, reduce administrative load, and automate repetitive tasks.Ensure AI agents interact seamlessly with UI workflows, APIs, product logic, and underlying data systems.Operational Data Science & AutomationBuild and deploy predictive models that feed agent decision-making, including:Meal demand forecastingEVS task prediction and prioritizationLabor and staffing optimizationAnomaly detection for operational issuesIntegrate model outputs with MCP-based agents to create closed-loop automation—agents that both detect and act, not just analyze.Translate findings into usable insights, dashboards, and operational recommendations for field teams.Leadership & Cross-Functional CollaborationCoach and mentor a team of data scientists, ML engineers, and AI engineers focused on agent development and MCP integration.Partner with Healthcare Leadership (Culinary, EVS, Clinical Nutrition, Operations) to drive AI adoption and prioritize high-value opportunities.Collaborate with Compass Digital, IT, and enterprise AI teams to align on architecture, security, and platform standards.Communicate complex AI and agent-based system concepts to non-technical stakeholders in clear, practical language.Data, Governance & Responsible AIEnsure all AI and agent systems adhere to Compass Group’s governance frameworks, including privacy, compliance, and HIPAA.Establish monitoring, auditability, and retraining workflows for both models and agents.Implement agent safety controls, including sandboxed tool access, role-based permissions, and fallbacks for critical tasks.Job Qualifications Bachelor’s degree in a relevant field or equivalent professional experience.6+ years of experience in data science, AI engineering, or applied ML, including 2+ years of team leadership or technical management.Hands-on experience building agentic AI systems, including:Multi-agent workflowsTool-using agentsPlanning/monitoring agentsStrong experience with MCP servers or similar agent integration frameworks (e.g., LangChain tools, AutoGen, OpenAI tool calling).Proficiency in Python, SQL, ML frameworks (PyTorch, TensorFlow, scikit-learn).Experience with cloud data and compute platforms (Azure, Databricks, AWS, or GCP).Strong understanding of LLMs, RAG pipelines, structured tool protocols, and knowledge graph integration.Excellent communication, stakeholder partnership, and product-oriented thinking.PreferredExperience with healthcare, foodservice, hospitality, or operational environments.Familiarity with IoT data streams, workforce management systems, or real-time task operations.Background in optimization, reinforcement learning, or continuous planning agents.Success MetricsDeployment of agentic AI systems that meaningfully improve associate productivity and patient experience.Increased operational automation through MCP-enabled, tool-using agents.Reduction in food waste, labor inefficiency, and avoidable operational friction.Adoption and sustained use of AI-powered features across Healthcare Digital products.Clear, measurable operational improvements supported by predictive and agent-driven intelligence. Apply to Compass Group todayClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Healthcare Digital maintains a drug-free workplace.Applications are accepted on an ongoing basis.Associates at Corporate are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdfReq ID:  1484656Healthcare DigitalMARY DICKSON