ULC Student Assistant

6 days ago


New York, United States The New School Full time

Responsibilities: The University Learning Center (ULC) provides one-on-one tutoring to all New School students. Our Student Assistant is part of a fast-paced front desk team, especially during midterms and finals, that provides customer service and support to students, tutors, and a small staff.We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.Responsibilities include, but are not limited to, assisting students, faculty and staff with requests (in-person, via email, online chat), including: Check-in and scheduling assistance ULC policy clarification Troubleshoot minor tech issues, such as connectivity/audio issues, etc. Notify tutors of timely student issues–lateness, tech problems, etc. and vice-versa Direct students to the appropriate New School office(s) Update spreadsheets to track confidential information, including: Student attendance Scheduled appointments Cancellations/Missed appointments Open sessions Monitor and update Google calendar and online scheduler (WCONLINE) Monitor the ULC inbox and respond to student, faculty and staff inquiries  Compose emails and announcements to students, staff, and faculty Assist in designing, updating, and/or distributing flyers Other tasks as assigned Tutoring is hybrid with both online and in-person shifts.  Work Mode: HybridSalary: $16.50/hr Minimum Qualifications: strong communication, attention to detail, and problem-solving skills comfortable working in a fast-paced, collaborative environment friendly demeanor and a positive attitude experience working with Google Drive and Microsoft Office Suite prior office experience preferred Preferred Qualifications: experience working with ESL students a plus experience working with Adobe Suite a plus Federal Work Study for future semesters preferred



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