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Launch Operations Training Specialist
2 weeks ago
About Wonder Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.About the roleAs a Launch Operations Training Specialist, you’ll be the training and operations expert who ensures new Wonder locations open with excellence. You will serve as a subject matter expert and frontline leader, preparing new team members to deliver consistent food, service, and culture from day one. In this role, you’ll carry responsibility for enabling store readiness and ops excellence as the new store opens and ramps. You’ll also act as a business consultant, conducting readiness assessments, staffing shifts as needed, and supporting the overall launch and transition of each new store.This is a salaried role that requires extensive travel within your assigned region and occasional cross-region support.Responsibilities:Lead onboarding and intensive hands-on training, and station certification during new store launches for hourly and salaried team members, ensuring all team members reach need proficiency.Oversee performance management of launch teams, holding them accountable to standards to enable continued operations success from turnover to normalized operations.Conduct readiness assessments and provide recommendations to ensure successful launch-to-normalization transitions.Assist with interviewing and selection of team members to support staffing needs during the launch process.Deliver training using varied instructional methods, adapting to different learning styles to maximize team comprehension and retention.Train and certify team members in the use of Kitchen Display Systems (KDS), Wonder’s Point of Purchase (POP) platforms, and other operational systems.Provide real-time coaching, track progress, and address performance or skill gaps with timely interventions.Support business operations as needed, including staffing and running shifts to ensure readiness and execution.Adapt quickly to new processes, tools, and initiatives introduced during launches, modeling flexibility for team members and reinforcing updates that may later be adopted across the business.Maintain accurate training materials and records; ensure compliance with Learning Management System (LMS) requirements and regulatory standards.Partner with Launch Leads to identify training gaps, propose improvements, and execute solutions that increase scalability and success.Actively contribute to continuous improvement in training content, technology usage, and launch operations.Collaborate with Launch peers and cross-functional partners (Operations, HR, Learning & Development, Quality, Safety) to drive consistency and readiness.Provide cross-region support on a floating basis as required.QualificationsProven experience in multi-unit restaurant openings or facilitating training in a high-volume, fast-paced environment.Deep knowledge and experience with food safety and hazard analysis critical control point (HACCP) guidelines.Experienced coach with demonstrated proficiency in managing the performance of teams in operational settings.Familiarity with LMS platforms, Kitchen Display Systems (KDS), and POP technology.Strong understanding of learning models and ability to flex training style to meet the needs of different learners.Comfortable operating in a high-growth, ambiguous environment with the ability to make informed, time-sensitive decisions.Demonstrated business acumen, including the ability to staff, manage, and run a shift effectively.High attention to detail with consistent delivery of accurate, high-quality work in a fast-moving environment.Excellent communication and coaching skills with a passion for developing others.Ability and flexibility to travel extensively within the regional pod, with cross-region support as needed.RequirementsMust be 21 years old and legally authorized to work in the USMust be able to lift 50 poundsMust be able to stand for a full shift while workingMust have open availability, including night and weekend availabilityMust have the means of transportation and ability to travel from site to site within assigned regionFood Handler Certification (or willingness to obtain)*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)Role DetailsSalary Range: $57500 per year - $66500 per yearMulti-Location Role, Travel RequiredBenefitsMedical, Dental, and Vision Insurance100% employer-paid Life Insurance401(k) Retirement PlanEmployer match for Health Savings Account (HSA)Learning and Development opportunities to advance your careerEmployee StockEmployee DiscountNote: Some of our benefits vary by state and depend on the number of hours you work. An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:The candidate’s ability to perform the tasks in the available job role.The candidate's self-rated skill proficiency.The candidate’s fit for this job posting.More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.A final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
