Residential Field Sales Manager

Position OverviewThe Residential Field Sales Manager is responsible for the performance of the residential sales team for the Chicagoland area and southern Wisconsin. The Residential Field Sales Manager is accountable for achieving sales, margin, and conversion targets of their team while delivering exceptional customer experience. Our Sales Team uses a “10 Step” consultative sales approach when meeting with customers, and this role will be leading the way in implementing and coaching that “10 Step” approach.To be successful in this role, the Residential Field Sales Manager will be focused on delivering the following:Serve customers with Quality, Service, and Integrity; provide a high-level customer service experienceAchieve sales growth, budget/goals, margin, and close rate objectivesMaintain full utilization of Salesforce by the sales team throughout sales processesReport to the Director of Sales with sales representative performance data and team reporting metrics on a daily, weekly basis; assist with monthly and annual planning for sales goals Provide support, training, and coaching to residential sales reps in the field and through the use of Rilla, one-on-one conversations, phone calls, text messages and other forms of communicationWeekly ride along with sales reps on the team to ensure the best practices and sales processes are followed – (70% of in field support)Understand the basics of fence sales: How to measure client backyards and compose project proposals based on project specifications, customer needs, and product preferencesMaintain a high level of clear, consistent communication with sales reps regarding overall performance, sales goals, margin, appropriate adherence to company policy and paperwork compliance, as well as training and supportResponds reliably and quickly to client requests and needs, sales rep inquiriesAchieve team sales goals, margin targetsAdhere to and uphold company policies and sales procedureDeliver exceptional customer experience and sales team experienceEffectively utilize Salesforce to document all appointments, emails, interactions with customers, reporting and metrics; use the Dashboard feature to keep current with real-time dataVerify the use of digital estimating system to produce project quotes and use other IT tools by the sales teamEngage and lean in to challenging conversations when needed to achieve fair and timely resolution of an issue or concern, whether with a customer or employeeConduct and schedule Home Depot Product Knowledge eventsAttend home shows and other lead generating events as neededParticipate, offer input and contribute during weekly sales meetingsRequired SkillsA minimum of 5 years previous experience in B to C salesExcellent verbal and written communications skillsHigh-level customer service skillsAbility to excel in a fast-paced environmentSelf-motivated to achieve daily responsibilities and team goals, an entrepreneurial spiritDemonstrable problem solving and critical thinking skillsMath acumen; Previous experience creating budgets, managing sales, margin, and profitability reportingAbility to learn quickly - product information, company processes and policies - and lead by exampleOutstanding listening skills; ability to understand, explain, and empathize with customer needsExceptional organizational skills and attention to detail; ability to help others manage their time and workload to highest efficiency and successAbility to navigate difficult conversations effectively and respectfully with customers and internal team members should they ariseProficient in relevant computer applications - Google Workspace/Gmail, Salesforce (or similar CRM). Use of a computer, tablet, or smartphone should be second nature - use of computer programs are essential to this role.Ability to maintain a valid driver’s license and adhere to all safe driving practicesPreferred SkillsMinimum 2 years experience with in-home sales consultations, home improvement sales (fence sales, a plus)Previous sales management or general people management experienceThe pay range for this role is:85,000 - 95,000 USD per year(All)PIdb6ace011e1d-30511-38872035