Field Service Technician

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a  Field Service Technician for the Kansas City, KS region.  EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support. EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems. The Field service techs responsibilities include: · Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction. · Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment. · Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution. · Ability to work closely with Mosca Engineering to provide the highest level of customer service. · Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner. · Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested. · Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.Skills Required: · Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts · Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s · Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact. · Able to use a multimeter, perform point to point, read electrical schematics and trace · Able to use and read Calipers micrometers. · Able to take initiative and work independently on a regular basis · Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions. · Able to travel extensively within the U.S. Monday thru Friday. (80%) Team, Training and Support: · In-house training with continuous on the job field training with senior field staff · Company car · Corporate expense account / credit card · Company laptop and cell phone · All required Personal Safety Equipment · Company logoed clothing · All supporting parts inventory needed for equipment maintenance · Company supplied tools Experience and education: · Minimum 3 years of field or plant equipment maintenance experience. · Corrugated Industry experience a plus · Mechanical understanding of strapping machines, Mosca preferred · High school diploma · A valid driver's license · Solid Mechanical / Electrical background · PLC experience preferred · Associates Degree a plus Excellent Pay and Benefits package: · Medical, Dental and Vision benefits · 401(k) retirement savings program · Paid vacation and holidays · Life Insurance · Employee assistance programs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Powered by JazzHR