Intake Clerk

INTAKE CLERK POSITION:JOB DESCRIPTION: An Intake Clerk's job description typically involves collecting and organizing information from individuals (patients, clients, etc.) to assist with their entry into  FSHC -CHHA service or program, ensuring proper documentation and referrals. KEY ROLE/ RESPONSIBILITIES:·         Initial Contact and Information Gathering:·        Greeting patients, verifying insurance or billing information, obtaining authorizations and scheduling appointments. ·        Creating patient records and updating medical histories. ·        Speaking with individuals (patients, clients, etc.) to obtain their personal, medical, or legal history, as well as other relevant information. ·        Obtaining emergency contact information. ·        Ascertaining the individual's mental and physical state and their needs. ·        Cultivate and maintain relationships with referral sources, providers and patients.·        Complete all tracking logs, maintain and update timely·        Participate in all projects relating to the department and agency. Administrative Tasks:·        Processing paperwork, ensuring forms are completed accurately. ·        Maintaining client records and databases. ·        Answering inquiries and providing information to clients. ·        May be required to handle phone calls, faxes, and emails. ·        Working with community programs and coordinating with other agencies.  ·         Documentation and Record Keeping:·         Maintaining accurate and organized records of client information, including demographics, medical history, and any relevant background information. ·         Ensuring that all paperwork and forms are filled out accurately and completely.·         Scan all intake referral paperwork into shared designated folder timely. ·         Referral and Routing:·         Assessing client needs and referring them to the appropriate department, service, or program. ·         Coordinating schedules and appointments. ·         Communication and Customer Service:·         Providing information to clients, providers, referral sources, staff, and the public. ·         Answering and transferring telephone calls or taking messages. ·         General Office Support:·         May involve sorting and delivering incoming mail, or other administrative tasks.  Skills and Qualifications:·        strong communication and interpersonal skills.·        Excellent organizational and record-keeping skills.·        Ability to maintain confidentiality.·        Customer service skills.·        Attention to detail and accuracy.·        Ability to work independently and as part of a team.·        Strong computer skills, including data entry and software proficiency.·        Ability to handle sensitive information with discretion and maintain confidential·        Basic computer skills. ·        Experience with high volume coordination·        Flexibility with working over-time as needed·        Home care experience/CHHA Schedule:·        7.50-hour shift – 9:00 AM – 5:00PM·        Work Location: In person·        Education:·        High school or equivalent (Preferred)·        Experience:·        Intake Clerk: 1 year Required·        Customer Service: 1 year Required·        Home Care: 1 year Required  Salary: $25/per hour