Help Desk Support
2 weeks ago
Client Service Technician - Help Desk SupportLocation: Schriever SFB, COS2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist, you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:Experience/Responsibilities:Possess at least 6 months of Helpdesk Support Experience.Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipmentfirmware and software, and local and network logical objects/structuresComputer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentialsUnderstand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.Ability to work in a fast-paced environment.Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.Education:BA/BS preferredCertifications:IAT Level IISecurity Clearance:Secret Clearance RequiredOther Position Requirements:S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.
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Help Desk Support Lead
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Colorado Springs, United States Clearance Jobs Full timeHelp Desk Support Lead - Gravity DevSecOps PipelineKBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.KBR is...
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Help Desk Manager
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Colorado Springs, United States KBR Full timeOverview Title: Help Desk Manager Company: KBR, Inc. National Security Solutions Location: Colorado Springs area Belong. Connect. Grow. with KBR! Belong, Connect and Grow at KBR. Responsibilities Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations Serve as the primary point of contact for complex...
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Help Desk Support Specialist
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Colorado Springs, United States CHICKASAW NATION INDUSTRIES INC Full timeThe Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of...
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Help Desk Tech
1 week ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Customer Service, Help Desk Support, TroubleshootingCertifications:NoneExperience:2 + years of related experienceUS...
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Help Desk Support Specialist
1 week ago
Colorado Springs, CO, United States CHICKASAW NATION INDUSTRIES INC Full timeThe Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of...
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Help Desk Support Specialist
2 weeks ago
Colorado Springs, CO, United States CHICKASAW NATION INDUSTRIES INC Full timeThe Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of...
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Help Desk Support Specialist
1 week ago
Colorado Springs, CO, United States CHICKASAW NATION INDUSTRIES INC Full timeThe Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of...
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Help Desk Specialist
7 days ago
Colorado Springs, Colorado, United States S2Technologies Full time $40,000 - $80,000 per yearClient Service Technician - Help Desk SupportLocation: Schriever SFB, COS2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist, you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices,...
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IT Help Desk Tier 1
4 weeks ago
Colorado Springs, United States Envision Radiology Full timeIT Help Desk Tier 1 Envision Radiology is looking for an IT Help Desk Tier 1 to join our team in Colorado Springs, CO Monday - Friday 8:00 - 5:00 | Position Pay Range: $21.00 - $25.30 | Located on-site in Colorado Springs, CO Summary/Objective: The IT Help Desk Tier I position supports the IT Department by providing exceptional customer service to users...
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Help Desk with Security Clearance
1 week ago
Colorado Springs, United States Anonymous Employer Full timeWe are seeking a Service Desk Intake Support Specialist/Help Desk individuals to support a high-visibility, mission-critical defense IT environment. This role supports enterprise IT services for a nationally significant command responsible for aerospace, cyber, and operational readiness missions. The ideal candidate thrives in fast-paced environments, excels...
