Case Manager

About Covenant House New YorkJoin a Legacy of Hope and Empowerment at Covenant House New YorkFor over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.About the roleThe Family Covenant Scattered Site Case Manager will provide services to 10 young adult parents aged 18-24 years and their children residing in scattered site permanent supportive housing located throughout New York City. Reporting to the Program Coordinator, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a housing specialist, and other supportive staff and services located in the Bronx. Funded by the NYC Department of Health and Mental Hygiene (DOHMH) and Human Resources Administration (HRA). The Case Manager will provide comprehensive case management services in their office, in the community and within client’s apartment including: creation of an individual service plan including post-program goals, coordination and referrals of services, individual counseling, and advocacy. The Case Manager will also work closely with the Housing Specialist to ensure paying rent and addressing any arrears. The Case Manager will be trained in and will utilize with families the Parenting Journey 1 evidence based model. This model parenting skills in group sessions involving a prescribed curriculum. Case Managers will be expected to deliver the Parenting Journey 1 model for 12 consecutive weeks. Additionally, the Case Manager will be trained in and will utilize as part of their case management Motivational Interviewing, and evidence-based counseling model. The Case Manager will contribute to a program culture that is person-centered, holistic, focused on positive youth development, and committed to continuous improvement. Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.What you'll do(Responsibilities to include but not limited to the following) Provides integrated counseling and case management services that effectively engage young adults and their children and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis. Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the progress and stated goals of the youth and their children.Meets with youth regularly in the office and in the community, including in the youth apartment to determine progress with goals. Delivers the Safe-Care model during weekly home visits. Utilizes Motivational Interviewing with clients to assist with motivation towards goals. Refers to and advocates on behalf of youth with, outside service providers and other collateral services.Creates and maintains confidential records, charts and logs for youth and their children documenting all relevant information from individual and group interventions as well as with collateral services. Ensures that youths’ files are compliant with all regulatory and other requirements.Utilize Efforts to Outcomes electronic case management systems for all cases information.De-escalates crises; attends to emergencies following agency protocol, as needed.Assists with property management issues in reporting to landlords and ensuring work orders are complete. Available after-hours as needed for emergencies and/or case coverage. o Ability to address sensitive issues with families according to service plan implementation. Ability to provide teaching assistance to families on a practical level in life skill areas. Team Participation Works as a collaborative team member ensuring all young adults and their children have access to high quality services and are living in a safe setting. o Participates in and facilitates regular case conferences. Ensures team members are fully apprised of important information regarding youth as needed. Participates in staff team meetings and trainings, individual supervision meetings, and meetings with youth. Assists with audit preparation and dry and live audits of the program. Professional Development and Embracing CHNY’s Mission Participates in all required trainings, either in-person or via CHNY’s online Learning Management System (Relias). Actively participates in the training and implementation of evidence-based and other proven models. Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges. Promotes a healthy, inclusive and equitable organizational culture and a thriving, engaged staff. Promotes child protection within the program and is diligent about the safety of clients and fellow staff members. Always upholds CHNY’s mission, vision and principles, standards of conduct, policies and procedures. Performs other duties as assigned and needed. Management and Leadership Always upholds CHNY’s mission, vision and principles, standards of conduct, policies and procedures.Performs other duties as assigned and needed.SUPERVISORY DUTIESThis position does not supervise another position. QualificationsEducation & ExperienceBachelor’s degree required, preferably in a relevant field.  One (1) year experience in a residential or scattered site setting working with adolescents/young adults preferred. Demonstrated knowledge of and experience working directly with young people through approaches that emphasize resiliency, strength based youth development, and trauma informed care required. Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.  Excellent verbal, written and problem-solving abilities and an upbeat demeanor required. A strong focus on child protection and ensuring the safety of clients required. ● Experience working with diverse groups required. Overall flexibility in work schedule required, including weekends, evenings and holidays if needed. Experience utilizing evidence-based and other social service models strongly preferred.Dedicated to the mission of Covenant House. Bilingual Spanish (required)BenefitsCovenant House New York offers a rich package of benefits, including but not limited to:MedicalVisionDentalLife & Supplemental Life InsuranceShort-term and Long-term disability insurance Eligibility for medical benefits begins on the date of hirePTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off403b with employer contribution after 12 monthsThe pay range for this role is:22.16 - 22.16 USD per hour(Bronx, NY)PIc07b795c1104-30511-38473926