Help Desk Support Tech
2 weeks ago
Help Desk Support TechDo you have experience providing professional and technical support to customers? Do you have experience being first and second line of support for staff and logging tickets? Can you apply critical thinking and problem-solving skills to create a great customer experience? If so, this Help Desk Support Tech could be a fit for youThe Iowa Farm Bureau Federation is looking for an experienced Help Desk specialist to join the team and provide primary and secondary support to all users. This individual will provide technical support via telephone, email, and in person.What you’ll do: Respond to and resolve customer service requests according to Information Resources Department policies in a prompt, efficient and courteous manner for external customers, staff, and other Farm Bureau personnel at all times. Investigate, diagnose and resolve computer related technical problems for home office and County users. Call tickets that are beyond knowledge base are to be directed to senior level technical support. Help end users achieve a high level of competency by developing and conducting training sessions on end user technology. Ensure software is installed and functions properly. Assist with quality assurance testing for new software applications. Provide general purpose software support (such as the Office 365 suite of software, etc.). Assist in the evaluation and testing of new user technology and software. Log and document phone calls using the problem tracking system. Monitor and track the handling and completion of calls. Inform computer users of system problems and availability in a timely manner. Utilize remote software tools to gain control of desktops in remote locations and resolve issues. Assist other department staff on technical issues and day to day activities. Provide input regarding training and projects related to Help Desk operation. Consult with and assist department staff regarding Help Desk customer service, support and workload issues. Participate in and provide input regarding technical training developed or delivered by department staff. Follow department change management and problem management methodologies. Ensure our rental inventory is up-to-date with windows updates, anti-virus and batteries and returned at the scheduled time. Provide technical support for audio/video equipment in the auditorium, board room, and conference rooms. What it takes to join our team: Two-year associates degree in Microsoft technology or equivalent preferred, plus at least two years of Helpdesk support experience and phone support. May require on-call responsibility. Strong technical skills with personal computers, printers, network environments and desktop software packages. Excellent listening, questioning, customer service and telephone skills preferred. Keyboard skills as appropriate to this position. Must have strong problem solving/troubleshooting skills; ability to adapt to change. Oral and written communication skills as appropriate to this position. Attention to detail and ability to meet target dates necessary. Reasonably regular and predictable attendance. Ability to write, speak and read the English language. What we offer: Health / Vision / Dental Insurance 401k with match Pension Plan Student Loan Repayment Assistance Life and Disability insurance options PTO / Paid Holidays / Volunteer time off Full Time in office position Onsite Gym with fitness classes and programs
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IT Help Desk Technician
5 days ago
West Des Moines, United States Iowa Staffing Full timeIt Help Desk Technician Care Initiatives is seeking an IT Help Desk Technician to join our team! As the largest single operator of quality nursing homes in Iowa, Care Initiatives has over forty (40) skilled nursing communities, seven (7) hospice offices (and growing!), plus our own internal staffing agency. We are committed to providing exceptional care and...
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Help Desk Support Analyst
1 hour ago
West Plains, Missouri, United States Ozarks Medical Center Full timeIT Help Desk Support Analyst functions as a key team member in a customer-service driven environment and provides support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support...
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IT Help Desk Technician
1 hour ago
Des Moines, Iowa, United States Care Initiatives Full timeCare Initiatives is seeking an IT Help Desk Technician to join our team As the largest single operator of quality nursing homes in Iowa, Care Initiatives has over forty (40) skilled nursing communities, seven (7) hospice offices (and growing), plus our own internal staffing agency. We are committed to providing exceptional care and support at every stage of...
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IT Help Desk Support
4 hours ago
Des Plaines, Illinois, United States Nippon Express USA Full time $68,000 - $83,000OverviewNippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions...
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Help Desk Supervisor
1 week ago
Des Plaines, IL, United States Oakton College Full timeJob Description: Basic Function and Responsibility: The Help Desk Supervisor position is responsible for leading the Help Desk operation, Information Technology's (IT) primary customer support center for students and employees. This role involves overseeing daily support operations, ensuring the delivery of high-quality technical assistance, and enhancing...
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Help Desk Supervisor
1 week ago
Des Plaines, IL, United States Oakton College Full timeJob Description: Basic Function and Responsibility: The Help Desk Supervisor position is responsible for leading the Help Desk operation, Information Technology's (IT) primary customer support center for students and employees. This role involves overseeing daily support operations, ensuring the delivery of high-quality technical assistance, and enhancing...
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Help Desk Supervisor
7 days ago
Des Plaines, IL, United States Oakton College Full timeJob Description: Basic Function and Responsibility: The Help Desk Supervisor position is responsible for leading the Help Desk operation, Information Technology's (IT) primary customer support center for students and employees. This role involves overseeing daily support operations, ensuring the delivery of high-quality technical assistance, and enhancing...
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IT Help Desk Support
6 hours ago
Des Plaines, Illinois, United States Nippon Express USA Full timeOverviewNippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions...
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Help Desk Support Specialist
4 weeks ago
West Allis, United States Lutheran Social Services Full timeLutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals...
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Help Desk Support Specialist
2 weeks ago
West Allis, WI, United States Lutheran Social Service of Minnesota Full timeLutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals...
