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solution architect

3 weeks ago

Missouri, United States HCLTech Full time

Roles & Responsibilities Understand customer's IT estate, LOB applications, IT and business priorities and success measures to design implementation architectures and cloud native solutions Collaborate with network, security, AD, backup, tools and application architects and SME's to develop enterprise grade solutions. Develop deep relationships with key customer IT decision makers. Define long term cloud strategy and mentor operations teams to implement the solutions Keeping up to date with market trends and competitive insights and maintain technical skills and knowledge Advocate new features and solutions to bring operational efficiency and cost reduction. Act as a subject-matter expert on Microsoft Azure and assist Sales/Pre-Sales in RFP activities. (1.) To drive defined technical initiatives and ensure agreed quality compliances are adhered to during implementation and Operations phase (2.) To effectively identify new projects and manage existing service improvement projects through proactive monitoring of project progress and systematic maintenance of project plans (3.) To facilitate demand for resources in project and ensure 100percent resource utilization for assigned projects through resource capability monitoring and performance management (4.) To exceed agreed SLA's for particular or all services tracks under SLM's scope (5.) To add value and ensure positive customer satisfaction through accurate implementation of technical solutions as per client specifications (6.) To manage PandL for client accounts and efficient transitiion services for tower