Commercial Card Senior Fraud Analyst

7 days ago


Phoenix, United States Bank of America Full time

Description :​Receive inbound calls for Commercial Card Clients including EMEA/APAC. You will review activity with clients/PA's/Internal associates and remove any holds, close cards or do any type of Maintenance on the account. You will assist clients with any issues that arise.Responsibilities:​Initiate maintenance on accounts.Provide Excellent Customer Treatment.Process Client initiated forms.Assist with all issues that may arise. Required Qualifications:6+ Months call center experience​Strong customer service skillsFlexible and willing to respond positively to changeAbility to apply sound judgment, effectively solve problems, and determine fraudulent activity consistentlyExcellent written and oral communication skillsAbility to de-escalate difficult client situationsAbility to multi-task as business needs dictate with phone and typing requiredAbility to work in a client based environment meeting goals Flexible with schedule as business needs ariseMust have a strong and positive work ethic and follow Bank of America's Core ValuesMust be flexible and adapt quickly to changeOther Qualifications:After 90 day probation period you may be required to work in office weekly and work from home up to 5 days a month,  1 day per week. Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection) Sufficient room to set up a laptop, monitor, keyboard and mouse Comfortable space to work for a full shift Quiet, private and SECURE space in which to work ​​Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:2nd shift (United States of America)Hours Per Week: 40



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