Customer Service Associate

1 week ago

Kearny, United States UNIQLO Full time

JOB TITLE: Customer Service AssociateREPORTS TO: Direct SupervisorLOCATION: Kearny, New JerseyCompany Overview:UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual’s style. A perfect shirt that is always being made even more perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.Position Overview:As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.Job Responsibilities:Interact with customers over voice and multiple written channels.Respond to queries related to products, services, processes, and policies.Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.Assist customers with placing orders and navigating our e-commerce site.Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.Liaise with distribution centers to research disruption to order fulfillment or return process.Liaise with retail stores to resolve customer concerns related to the store experience.Responsible for maintaining a clean work area.Perform other related duties as assigned based on the need of the business.Qualifications High school diploma or equivalentMinimum six (6) months of customer service experience, retail or call center preferredExcellent interpersonal, active listening, and verbal and written communication skillsProficiency in Spanish preferredAbility to multitask while handling customers' inquiries with a professional manner and calm dispositionProficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)Strong time management, problem-solving, and decision-making skillsPositive attitude and open to constructive criticism.Adaptability and accountabilityRegular, dependable attendance and punctuality are requiredHourly Rate: $19/hour

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