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Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on WHAT THIS ROLE WILL DOGreet all guests promptly and courteously in a professional mannerControl the flow of guests coming into the restaurant and those who are waiting for a tableObtain guests’ names, number in party, physical description, arrival times and any needs for children when applicableDirect guest to an appropriate location when on a waitShow guests to tables, place menu in guest hands, wait for guest to be seated before leaving the tableAnticipate and respond to guest needs (guest satisfaction)Market current and future shows, menu items and retail by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the HouseThank each guest for visiting the House and invite him/her to return in a friendly and sincere mannerCommunicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flowCommunicate to kitchen when large parties and special event parties have been seatedKeep host area clean and organized throughout the shift (shift mechanics)Keep floor in host area free of spills, food, trash or other obstaclesPolish and clean all entry door windows throughout the shiftMaintain company safety and sanitation standardsAssist other employees and departments as needed (teamwork)Adherence to standard operating proceduresRequired to occasionally work Special Events that are scheduled throughout the venueWHAT THIS PERSON WILL BRINGRequired:High School DiplomaWorking knowledge of restaurant operations, seating procedures, guest relations, problem solvingSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to diffuse possibly volatile situations with tact and diplomacyAbility to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operationsAbility to adhere to the HOB uniform and appearance policyEfficient in basic computer skillsFlexible availability- Position may require days, nights, weekends and holidaysPreferred:Previous Customer Service/ Host experienceSkilled in interpersonal communication and teamworkPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feet
