Supervisor, Quality Assurance

SUMMARYThe Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and will report to the site Operations Manager. This role supports local continuous improvement activities, document controls, and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES Quality • Maintains compliance to international, industry and customer-specific quality standards. • Leads and individually performs as needed, the analysis of product/service issues to determine root causes. • Manages and communicates change control processes to all departments. • Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system. • Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008. • Assists in the establishment, implementation and evaluation of quality management system metrics. • Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities. • Manages customer driven continual improvement roadmaps. • Drives Continuous Improvement Programs at all levels including education of these programs • Develops and conducts training on the quality system and other related topics. • Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System. • Develops and implements administrative systems including record management, traceability, and trend reporting. Budgeting • Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT • Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation Customer Service • Monitors KPIs (Key Performance Indicators) for assigned operation OTHER DUTIES • Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES o Communicates all problems and questions to site leadership and implements solutions to minimize risk. o Follow all safety procedures. o Responsible for all equipment, supplies, documents, and materials related to job. o Responsible for following all DSV policies and procedures. o Complies with all federal, state, and local regulations. o Communicates with all levels of staff and the public as appropriate to the job. SKILLS & ABILITIES Education & Experience: · Must have a high school diploma · 3 years’ experience working in a logistics/distribution/relevant environment · Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans. · Knowledge of safety and health management systems and practices. · Preferred: Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations · Satisfactory completion of a forklift training program Computer Skills: · Proficient in Microsoft Office (Excel, Work, and Power Point) · RF Scanners · WMS functions Language Skills · English (reading, writing, verbal) · Business communication Mathematical Skills · Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products Other Skills · Strong attention to detail accuracy and accomplish job tasks in a timely manner · Good organizational and personnel skills · Good communication skills, written and oral · Good leadership, supervision, and planning skills · Able to work flexible schedules, including nights and weekends, as required by the operation · Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. · Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience • High School Diploma or GED is required • Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing Certificates, Licenses, Registrations or Professional Designations • Able to pass TSA Security Treat Assessment (STA) • Able to pass Transportation Security Training Requirements and recertify annually. Other • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. SKILLS, KNOWLEDGE AND ABILITIES Computer Skills • Basic understanding of WMS (Warehouse Management Systems) • Strong proficiency in basic MS Office applications Language Skills • English (reading, writing, verbal) Mathematical Skills • Intermediate as needed for financials/budgeting PREFERRED QUALIFICATIONS • 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience • 3PL management experience strongly preferred CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving PHYSICAL DEMANDS Occasionally · Bending Frequently · Walking and Standing Constantly · Sitting Ability to Lift/Carry and Push/Pull · 11-20 pounds o Reach above shoulder, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.