Director, Field Service

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.JOB SUMMARYResponsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Implement and enhance consistent standardized operating practices that are aligned with the Region’s and Company’s initiatives and expectations. Provide leadership and direction to the KMA field operations including Fulfillment and Service for both residential and commercial customers, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management. Partner with KMA Senior Management and VP of Field Operations and their team to plan and evaluate capital needs for development and expansion of the KMA. Implement and enhance consistent practices to ensure stable service delivery aligned with Regional initiatives and expectations.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.Responsible for the management of contract labor performance, including the implementation of a consistent scope of work requirements for the KMA and continuous feedback on the performance of the contractors.Implement company-wide initiatives and direct KMA field operations including Fulfillment and Service, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management.Responsible for implementing and tracking quality improvements across the KMA as measured by the company-wide field operations metrics.Responsible for implementing and adhering to best practice/standards identified within the region and ensuring compliance.Ensure signal quality throughout the distribution systems.Ensure field compliance with corporate policies and procedures, Federal Communications. Commission standards and franchise requirements.Provide data for budgeting, accountable for the functional budget and approve related expenditures.Notify management of activities and issues.Maintain good relations with local utilities, vendors, contractors and government agencies.Translate corporate and field priorities into short-term objectives.Participate in developing and enforcing policies and procedures.Lead and participate in succession planning and oversee the development of staff and approves performance reviews.Interface with Dispatch and Workforce Management teams to improve fulfillment and service delivery.Consult with senior management to plan for overall technical aspects; implement new technologies and ensure system is capable of supporting these technologies.Oversee all FCC regulation testing; ensure that all requirements are met.Direct and implement installation and system maintenance projects.Perform other duties as requested by management.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to handle multiple projects and tasksAbility to make decisions and solve problems while working under pressureAbility to supervise and motivate othersAbility to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)Knowledge of all FCC compliance reports and other rules and regulationsComprehensive understanding of applicable local and state rules and regulationsComprehensive understanding of OSHA rules and regulations, both federal and stateKnowledge of company products and servicesREQUIRED EDUCATIONBachelor's degree in electronic engineering or equivalent experienceREQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARSTechnical experience - 8Project management experience - 5PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeAdvanced knowledge of HFC and IP NetworksRelevant industry and vendor-specific certifications and trainingPREFERRED RELATED WORK EXPERIENCE AND NUMBER OF YEARSTechnical management experience - 5+WORKING CONDITIONSOffice environmentExposure to moderate noise levelsTravel as required TOP707 2025-64229 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.