Business Systems Analyst IV

2 weeks ago

Sunnyvale, California, United States Iron Systems Full time
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title: Business Systems Analyst IV
Location: Sunnyvale CA

Role Description The business enablement team within Reality Labs is looking for a solution lead with deep Customer Experience understanding and expertise. The candidate must have business and technical systems expertise as it pertains to the full lifecycle of customer journey. The candidate must have excellent communications skills and an aptitude for close collaboration with business leadership, product engineering and applications engineering teams. Responsibilities Interface with the various Post Sales Operations and Engineering teams to define comprehensive process and system strategies that provide flexibility and are scalable as well as sustainable Contribute to CX strategies by providing comprehensive capability development analysis and solution development roadmaps to implement goals defined by the strategies Support business partners in drafting business cases for new initiatives Document and maintain detailed customer journey maps, process workflows, and associated systems maps. Guide CX team through UAT. Develop acceptance criteria for new solutions being deployed. Break down business needs into small value deliveries: Create Features and Stories from Initiatives and Epics Capture requirements into the single source of truth (Jira/Confluence) Validate requirements traceability with engineering Facilitate workshops with cross functional teams to gather detailed requirements Develop strategies and associated requirements for gaining customer insights through the data residing in different systems with respect to integration, data collection, and visualization. Identify opportunities for process and system optimization near and mid-term and contribute to long range strategic planning Minimal domestic travel maybe required Requirements At least 5 years' experience in CX space spanning Customer Lifecycle from interest/inquiry to orders to post sales ops processes 5+ years of customer journey, user stories, and business requirements  5+ writing Deep understanding of CX metrics such as NPS and how to leverage insights from Voice of Customer 3+ years of experience with Agile and Scrum techniques Experience using various tools and platforms for CX management (e.g. Medallia, Salesforce) Working business understanding of New Product Introductions, New Market Entry, and Product Promotions from a CX perspective Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, teamwork and organization skills Experience working in the high-volume consumer electronics industry. Strong analytical skills and interpersonal experience. Proven track record in building internal and external customer relationships.

  • Business Systems Analyst V

    2 weeks ago

    Sunnyvale, California, United States Iron Systems Full time

    Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support...

  • Senior Business System Analyst

    2 weeks ago

    Sunnyvale, California, United States Cynet Systems Full time

    Job Description: Pay Range: $70hr - $100hr Business Systems Analyst: nalyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures...

  • Business System Analyst

    5 days ago

    Sunnyvale, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Role: Business System Analyst Location: Sunnyvale, CA or Austin, TX FulltimeKey Qualifications • Experience as a Business Systems Analyst supporting enterprise systems• Strong business insight and customer focus • Innovative and strategic approach to problem solving • Ability to collect and summarize meeting minutes effectively • Ability to...

  • Procurement Analyst IV

    8 hours ago

    Sunnyvale, California, United States beBee Careers Full time

    Procurement Analyst IV Job Description:We are seeking an experienced Procurement Analyst IV to join our team. As a Procurement Analyst IV, you will be responsible for ensuring Clear to Build readiness, including material tracking and management. You will analyze supplier-provided data to report material shortages, identify escalation requirements, and...

  • Supply Chain Analyst IV

    2 weeks ago

    Sunnyvale, California, United States Iron Systems Full time

    Job Description:   The Supply Chain Analyst is responsible for Clear to Build readiness, including material tracking and management. The Analyst will be required to analyze supplier provided data to report material shortages, identify escalation requirements, monitor build performance of suppliers, and support tooling integration. Scope may also...

  • Business Systems Analyst

    2 weeks ago

    Sunnyvale, California, United States Cynet Systems Full time

    Job Description: Pay Range: $79hr - $96.30hr Responsibilities: Responsible for the design & solutioning for SAP S/4 HANA EWM ( Decentralized system & Embedded system ) and integration with ERP, TMS and other ERP modules. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of application systems and...

  • Business Systems Analyst 3

    4 weeks ago

    Sunnyvale, California, United States Anshul Shukla Full time

    Job Posting Title: Business Systems Analyst 3Description: Business Systems Analyst: SAP CRMClient: Intuitive surgical, Sunnyvale, CADescription:• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions in SAP CRM.• Work with project teams to design enterprise application solutions...

  • Business Systems Analyst 3

    2 weeks ago

    Sunnyvale, California, United States Anshul Shukla Full time

    Job Posting Title: Business Systems Analyst 3 Description: Business Systems Analyst: SAP CRM Client: Intuitive surgical, Sunnyvale, CA Description: • Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions in SAP CRM. • Work with project teams to design enterprise application...

  • Business System Analyst

    57 minutes ago

    Sunnyvale, California, United States RGP Full time

    Business System AnalystFully Remote (PST Hours)Part-time - 30 hours/weekPay Rate: $55/hr W2 If you're fluent in NetSuite, skilled in navigating system integrations, and believe procurement and finance platforms should drive efficiency instead of confusion, this may be the role for you.The RoleThis is a part-time, fully remote opportunity working 30 hours per...

  • Business Systems Analyst

    3 days ago

    Sunnyvale, California, United States eTeam Inc Full time

    Job Title: Business Systems Analyst (EDW) Location: San Jose, CA or Raleigh, NC (Hybrid) This position will serve as a primary point of contact for all analytics related to AMP Master Project and AMP Billing solution supporting the Commercial Analytics/FP&A, Account Receivable, Accounting, Pricing and Revenue teams. Roles and Responsibilities 1....