Ski Patrol Dispatch

OverviewThe Ski Patrol Dispatcher serves as the central communication hub for all Ski Patrol operations at The Highlands at Harbor Springs. This position is responsible for coordinating emergency response, maintaining clear radio communications, tracking incidents, and providing critical administrative support to ensure guest and employee safety on the mountain. ResponsibilitiesCommunication & Coordination:Monitor and manage all radio communications between Ski Patrol, Lift Operations, Mountain Operations, and other resort departmentsDispatch patrollers to incidents and emergencies efficiently and accuratelyMaintain clear, calm, and professional communication during high-stress situationsCoordinate with outside emergency services (EMS, police, fire) when necessaryRelay critical information regarding mountain conditions, closures, and hazardsIncident Management:Document all incidents, accidents, and rescue operations in real-timeComplete detailed incident reports with accuracy and timelinessTrack patroller locations and availability throughout the dayMonitor weather conditions and communicate updates to patrol staffMaintain awareness of lift status, trail conditions, and operational changesAdministrative Support:Maintain organized records of daily operations, incidents, and communicationsPrepare daily activity reports and summariesAssist with scheduling and coordination of patrol staffAnswer phones and respond to inquiries from guests and staffSupport Ski Patrol Director with administrative tasks as neededSafety & Compliance:Follow all emergency protocols and standard operating proceduresEnsure accurate and timely documentation for risk management and insurance purposesMaintain confidentiality of sensitive medical and incident informationSupport compliance with National Ski Patrol and resort safety standards QualificationsRequired:High school diploma or equivalentExcellent verbal and written communication skillsAbility to remain calm and focused under pressureStrong organizational skills and attention to detailProficient with computers and ability to learn dispatch software systemsAbility to multitask and prioritize in a fast-paced environmentProfessional demeanor and strong customer service orientationAvailability to work weekends, holidays, and varying shiftsPreferred:Previous dispatch, emergency services, or ski industry experienceKnowledge of ski area operations and terminologyFamiliarity with radio communication protocolsFirst Aid/CPR certificationExperience with incident reporting and documentationCommunication & Coordination:Monitor and manage all radio communications between Ski Patrol, Lift Operations, Mountain Operations, and other resort departmentsDispatch patrollers to incidents and emergencies efficiently and accuratelyMaintain clear, calm, and professional communication during high-stress situationsCoordinate with outside emergency services (EMS, police, fire) when necessaryRelay critical information regarding mountain conditions, closures, and hazardsIncident Management:Document all incidents, accidents, and rescue operations in real-timeComplete detailed incident reports with accuracy and timelinessTrack patroller locations and availability throughout the dayMonitor weather conditions and communicate updates to patrol staffMaintain awareness of lift status, trail conditions, and operational changesAdministrative Support:Maintain organized records of daily operations, incidents, and communicationsPrepare daily activity reports and summariesAssist with scheduling and coordination of patrol staffAnswer phones and respond to inquiries from guests and staffSupport Ski Patrol Director with administrative tasks as neededSafety & Compliance:Follow all emergency protocols and standard operating proceduresEnsure accurate and timely documentation for risk management and insurance purposesMaintain confidentiality of sensitive medical and incident informationSupport compliance with National Ski Patrol and resort safety standards Required:High school diploma or equivalentExcellent verbal and written communication skillsAbility to remain calm and focused under pressureStrong organizational skills and attention to detailProficient with computers and ability to learn dispatch software systemsAbility to multitask and prioritize in a fast-paced environmentProfessional demeanor and strong customer service orientationAvailability to work weekends, holidays, and varying shiftsPreferred:Previous dispatch, emergency services, or ski industry experienceKnowledge of ski area operations and terminologyFamiliarity with radio communication protocolsFirst Aid/CPR certificationExperience with incident reporting and documentation