Call Center Agent

1 week ago

Ronkonkoma, United States Suffolk Transportation Service, Inc. Full time

Call Center Agent Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4: 30pm. KEY DUTIES & RESPONSIBILITIES Provide exceptional customer service answering calls in a clear, concise and friendly manner Work cohesively with colleagues Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations Resolve complicated round trips Knowledge of the Long Island, NY geography Map Testing periodically throughout the year General office duties as required, data entry, accuracy REQUIREMENTS & QUALIFICATIONS Reliable transportation Ability to sit for prolonged periods of time Good Command of the English language Computer Skills: keyboarding Flexible work hours, operation runs seven days a week Ability to answer large call volumes with a smile in your voice Strong attention to detail Maintain confidentiality Strong interpersonal skills Physical Presence at work site required for position Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY 11779. Job Type: Part-time Powered by JazzHR

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