Shop Service Supervisor

Description :Join our Team: Shop Service Supervisor, OnsiteTigard, ORJoin our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Shop Service Supervisor to contribute to the team in Tigard.At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.What you’ll doManage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial supportEnsure professionalism and a high customer service standardExpedite service orders and calls, if necessarySell repairs and follow up workTrack and follow up on leads brought in by field operatives (technicians and inspectors)Develop quotes in a timely mannerSchedule preventive maintenance and repair activities on equipmentResolve customer issues and complaintsComplete, process and route appropriate paperworkProvide a high level of communication with both Customer and OfficePerform service work to assist with overflow and emergencies, as needed.Source difficult to find partsCoordinate the procurement of supplies, materials, equipment, and subcontract labor for jobsMonitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working orderInspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results.Enter data into SAP database as necessary and utilize MS Office applicationsResponsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phonesWork Environment Considerations: Work various environments and working conditions depending on assignmentWorking at heights & some heavy liftingWalking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicatingMay travel to and from customer sites periodically using company vehicle and may periodically require overnight travelWhat you’ll bring High school diploma or GED1+ year of lead/supervisor experience2+ years of mechanical experience with heavy equipmentGreat Additions to bring2+ years of experience managing techniciansAbility to pass MVR2 year technical degree Automotive, heavy equipment, shop environment experienceThorough knowledge of electrical theory for power and controls.Familiarity with utility equipmentOperations ExperiencePrevious experience running a Service DepartmentUnderstanding of OSHA/ANSI standardStrong organizational and prioritizing skillsThorough understanding of the financials for a service companyIntermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skillsCustomer focused, with good interpersonal and communication skills, both verbal and writtenCollaborative leadership skillsSAP experienceWhy Join UsWe are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.We are committed to helping team members reach their full potential.Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.For more information on why Terex is a great place to work click on the link The compensation range for this position is $80-95k annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.This above description is non-exhaustive and there may be additional duties in accordance with the role.