Customer Service Representative

2 weeks ago


San Diego, United States LAZ Parking Full time

**The Details**Location: La Jolla, CAPosition: Customer Service RepresentativePay Rate: $19.50/hrSchedule: Full - Time; Monday - Friday 10:00a - 6:30pRequirements: Strong customer service experience Parking industry experience is preferred but not required. The Spirit of the Position: The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.  How do you know if this is the right job for you? You are: Charismatic, full of energy, and happy to help in any way you can.Responsible is your middle name. You never disappoint because it’s not in your nature. Good under pressure. You don’t fold and get overwhelmed easily.Proficient in basic computer skills in the parking revenue control systemAble to work with minimal supervisionAble to communicate professionally and effectively.Open to feedback, differing opinions and other points of view.Timely and demonstrates sense of urgency.Excellent teambuilding and interpersonal skills.A team player. What will I do? Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.Assist customers in lanes, and the parking facilities; help direct traffic if requiredPromote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.Move through facilities monitoring areas and looking for customers in need of assistanceContribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.Basic troubleshooting of minor equipment failuresComplete miscellaneous duties as assigned. Education: High school diploma or GED preferred but not required. Experience: Strong customer service experience.Familiarity with Westfield UTC is preferred but not required.Parking industry experience is preferred but not required. Skills: Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.Ability to speak, read, and comprehend the English language.Must be able to make decisions independently and know when to refer to management for assistance. Physical Demands: Willingness to work in the elements – heat, wind, snow, rain, etc.Ability to lift, push and pull up to 20 pounds.Ability to stand, walk, and run for extended periods of time.Ability bend, stoop, squat and lift frequently throughout a shift.



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