Front Desk Agent
1 week ago
Full Time $15.50-$16.50 per hour Benefits:Medical/Vision/Dental401k Savings PlanCompetitive PTOEducational AssistanceTravel DiscountsOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.Potential Career Paths:Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: Resolve guest complaints, ensuring guest satisfaction.Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.Obtain assigned bank and ensure accuracy of contracted monies.Keep bank secure at all times.Answer department telephone within 3 rings, using correct greeting and telephone etiquette.Process all guest check-ins.Verify registration card information with the guest.Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.Direct Bell Person to escort guest and transport their luggage to the room.Handle overbooked or walked in guests.Accept and record wake-up call requests.Monitor, send and distribute guest faxes.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).Resolve discrepancies on the room status report with Housekeeping.Match the bucket check to in-house guest ledger report; report discrepancies to Manager.Process all check-outs.Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.Education and Experience:High School Graduate or General Education Degree (GED).One year previous experience in a similar position in a hotel.Basic computer skills required.Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. PI38418852b6c2-30511-37086290
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FRONT DESK AGENT
3 weeks ago
Annapolis, United States Crestline Hotels & Resorts Full timeFront Desk Agent$15.50-$16.50 per hourBenefits:Medical/Vision/Dental401k Savings PlanCompetitive PTOEducational AssistanceTravel DiscountsOverview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance...
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FRONT DESK AGENT
1 week ago
Annapolis, United States Crestline Hotels & Resorts Full timeCrestline Hotels & Resorts - JobID: Je71cdaa18b174adaadff774cdc1a00c0-1 [Guest Service / Concierge] As a Front Desk Agent at Crestline Hotels & Resorts, you'll: Greet guests and manage check-in/check-out processes efficiently; Handle guest inquiries and provide information about hotel services and local attractions; Maintain accurate records of room...
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Front Desk Receptionist
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Annapolis, United States MedVanta Full timeFront Desk ReceptionistThe Centers for Advanced Orthopaedics LLC (CAO) is one of the nation's largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of...
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Front Desk Associate
1 week ago
Annapolis, United States OTO Development Full timeWe are pleased to announce a wonderful opportunity for a Front Desk Associate.What will you be doing most days?Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stayWork proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflowHandle all...
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Front Desk Agent
2 days ago
Annapolis, MD, United States Remington Full timeWhat you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system,...
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Front Desk Associate
4 weeks ago
Annapolis, United States Maryland Staffing Full timeJob TitleThis position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.ResponsibilitiesEnsures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills;...
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Front Desk Agent
7 days ago
Annapolis, MD, United States Merritt Hospitality, LLC dba HEI Hotels & Resorts Full timeAbout Us The Westin Annapolis boasts an exceptional downtown location, creating a welcoming atmosphere that encourages our guest to visit, enjoy, and stay awhile. By joining our team, you also benefit from the HEI Loves culture, which is dedicated to celebrating our associates. We offer highly competitive compensation, benefits, paid time off programs and...
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Front Desk Agent
3 days ago
Annapolis, MD, United States HEI Hotels and Resorts Full timeAbout Us The Westin Annapolis boasts an exceptional downtown location, creating a welcoming atmosphere that encourages our guest to visit, enjoy, and stay awhile. By joining our team, you also benefit from the HEI Loves culture, which is dedicated to celebrating our associates. We offer highly competitive compensation, benefits, paid time off programs and...
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Front Desk Agent
1 week ago
Annapolis, MD, United States HEI Hotels and Resorts Full timeAbout Us The Westin Annapolis boasts an exceptional downtown location, creating a welcoming atmosphere that encourages our guest to visit, enjoy, and stay awhile. By joining our team, you also benefit from the HEI Loves culture, which is dedicated to celebrating our associates. We offer highly competitive compensation, benefits, paid time off programs and...
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Front Desk Agent
2 weeks ago
Annapolis, MD, United States HEI Hotels and Resorts Full timeAbout Us The Westin Annapolis boasts an exceptional downtown location, creating a welcoming atmosphere that encourages our guest to visit, enjoy, and stay awhile. By joining our team, you also benefit from the HEI Loves culture, which is dedicated to celebrating our associates. We offer highly competitive compensation, benefits, paid time off programs and...
