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Hotel Guest Services Manager

3 weeks ago

Savannah, Georgia, United States Holiday Inn — Savannah Full time
Our hotel is thriving and we are looking for a customer service specialist who is both passionate and detail-oriented to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff, managing guest issues or complaints, and increasing the hotel's profitability with improved occupancy rates will be part of your daily responsibilities. Our ideal candidate has a track record of demonstrated leadership and at least two years of team management experience, preferably in the hospitality industry. If you're ready to take the next step in your career, apply nowCompensation:

16 - 18 hourly

Responsibilities:
  • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
  • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
  • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
  • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
  • Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives
Qualifications:
  • Must possess a high school diploma or equivalent certification (GED)
  • 2+ years managing a team in a hospitality role or equivalent customer service role
  • Hospitality experience of at least 3 years is required for this role
  • Possess excellent management skills, communication skills, and multitasking skills
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
About Company

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners