Assistant Director of Student Success

2 weeks ago


Amherst, United States UMass Amherst Full time

Job SummaryThe Assistant Director of Student Success and Diversity, works in conjunction with the Director and Associate Director of Student Success and Diversity in the College of Natural Sciences (CNS) to develop, organize, implement, and assess student success related to diversity activities and initiatives in the College to promote an inclusive campus environment where all students feel they belong and thrive academically. Recruits talented students; one-on-one and small group coaching and mentoring of CNS students, especially among traditionally marginalized groups in the sciences; and supports and contributes to the development and offering of student success programs that foster academic success, community, and career preparedness. The Assistant Director reports to the Director and contributes to data-based assessment of programmatic needs and effectiveness. Essential Functions Contributes to designing and offering strategies and programming to improve the retention and timely graduation of all students in STEM, and especially those underserved, in conjunction with the Director and Associate Director, using student success data (Flagship Analytics, focus groups, surveys).  Contributes to offering, supporting, and assessing the current (Bio-Pioneers, Lee-SIP) and future student success programs.  Manages budgets and reporting of grant or donor-funded student success programs for which they are responsible.  Works with colleagues in other STEM colleges on programs to recruit and retain traditionally marginalized groups in the sciences.  Provides comprehensive, individualized, and small group culturally competent student success coaching to a diverse population of students during the summer and academic year. Assists students with matters that involve goal setting, self-assessment and time management skills, planning and decision-making such as establishing an academic plan, choosing a major within and outside of CNS, selecting courses, and evaluating courses for study-abroad experiences. Responds to at-risk students experiencing academic and often critical personal difficulties by addressing relevant issues and making appropriate referrals to University agencies.  Responds to and manages high-stress and sensitive inquiries from parents in accordance with FERPA and in a highly professional and respectful manner and tone.  Assists students in placement within research labs and internships.  Represents CNS on college and University-level committees and councils and participates in evening and weekend activities including but not limited to Fall Visit Days, Destination Days, Senior Celebration, Undergraduate Commencement and other activities and events that may be developed.  Effectively communicates undergraduate opportunities to students through social media, orientations, workshops, webinars, email, and in-person coaching.  Other Functions Works collaboratively and effectively to promote teamwork, equality and inclusiveness.  Works in partnership with colleagues within the CNS community and across the campus to support the Dean’s strategic priorities. Performs other duties as assigned in support of the mission and goals of the College of Natural Sciences. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree and one (1) year of experience in higher education or a student services area. Ability to work with a large, culturally diverse faculty and undergraduate populations. Excellent interpersonal, oral, and written communication skills. Demonstrates self-awareness, empathy, listening skills, and collaboration.  Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree in Higher Education, Guidance & Counseling, STEM, or related field.  Experience in diversity, inclusion and equity work.  Physical Demands/Working Conditions Typical office environment.  Work Schedule Monday – Friday, 8:30 am -5:00 pm. This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement. Salary Information Level 26



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