Information Technology Specialist 2
1 week ago
Duties Description Under the direction of an Information Technology Specialist 3 (DC), within the Chief Technology Office/Enterprise Network Services/Voice Operations group, the Information Technology Specialist 2 hourly will be responsible for advanced analysis, engineering, implementation, and support of technologies within the UniteNY IP telephony and virtual meetings applications environment as well as our Legacy PBX Systems. The UniteNY environment has grown to support statewide customers, two data centers that are geographically separated, a highly complex core infrastructure and the enterprise video solution. Specific duties include, but are not limited to:• Perform provisioning (Move, Add, Change, Delete – MACD) and incident support for ITS telephony, video conferencing, and online meetings environments;• Triage ITSM resolver queues to ensure incidents and service requests are handled in a timely fashion;• Coordinate with system vendors and carriers for MACD support and trouble ticket break/fix work;• Implement and support changes to ITS telephony, video conferencing, and online meetings environments; to include development of service notifications and related communications;• Work with ITS project teams to ensure timely, complete, and appropriate delivery of services to ITS clients;• Review business requirements documents to ensure UniteNY user needs are met and delivered on time;• Develop and maintain system documentation, including detailed written technical procedures and reports;• Working outside of normal business hours and on-call may be required due to the 24x7x365 nature of the systems supported by this team as well as the nature of the work required to implement services; and• Occasional travel may be required. Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.ORA bachelor's or higher-level degree in any field and one year of experience in information technology;OR60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.ORTwo years of professional experience in information technology.Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.Please note:• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.• Appointment to this position is not final until all agency approvals have been granted.
-
Information Technology Specialist 2
5 days ago
Albany, New York, United States NYS Office of Information Technology Services Full timeDescriptionDuties DescriptionITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be assigned to the Information Management Support Group that...
-
Information Technology Specialist 2
19 hours ago
Albany, New York, United States State of New York - Information Technology Services, Office of Full time $100,000 - $151,500 per yearThe duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of the Information Technology Specialist 3, SG-23, of the PeopleSoft Center (PSC) the Information Technology Specialist 2-Hourly, SG-18, will assist in the support of 7 Enterprise PeopleSoft Applications: HCM (Human Capital Management System),...
-
Information Technology Specialist 2
3 days ago
Albany, New York, United States NYS Office of Information Technology Services Full time $104,000 - $156,000 per yearDescriptionDuties DescriptionUnder the direction of an Information Technology Specialist 3, SG23, the incumbent will work on the State Supplement Program (SSP) and Consolidated Data Exchange (CDX) applications. Duties include, but are not limited to:Design, write, and maintain automated test scripts using frameworks like SeleniumConvert manual test cases...
-
Information Technology Specialist 2
5 days ago
Albany, New York, United States State of New York - Information Technology Services, Office of Full timeThe duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18,...
-
Information Technology Specialist 2
6 days ago
Albany, New York, United States State of New York - Information Technology Services, Office of Full time $60,000 - $100,000 per yearThe duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of the Information Technology Specialist 4, SG-25, the Information Technology Specialist 2, SG-18,...
-
Information Technology Specialist 2
1 day ago
Albany, New York, United States State of New York - Information Technology Services, Office of Full timeThe duties that the incumbent of the vacancy will be expected to perform. Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the general direction of an Information Technology Specialist 3, the InformationTechnology Specialist 2 will...
-
Information Technology Specialist 2
6 days ago
Albany, New York, United States State of New York - Information Technology Services, Office of Full time $60,000 - $120,000 per yearThe duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of an Information Technology Specialist 3, SG23, the incumbent will work on the State Supplement Program (SSP) and Consolidated Data Exchange (CDX) applications. Duties include, but are not limited to: • Design, write, and maintain automated...
-
Information Technology Specialist 2
2 weeks ago
Albany, United States New York State Civil Service Full timeNY HELP No Agency Information Technology Services, Office of Title Information Technology Specialist 2 - 9546 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $32.06 to $32.06 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional...
-
Information Technology Specialist 2
1 week ago
Albany, NY, United States New York State Civil Service Full timeNY HELP No Agency Information Technology Services, Office of Title Information Technology Specialist 2 - 9546 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $32.06 to $32.06 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional...
-
Information Technology Specialist 2
2 weeks ago
Albany, NY, United States New York State Civil Service Full timeNY HELP No Agency Information Technology Services, Office of Title Information Technology Specialist 2 - 9546 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $32.06 to $32.06 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional...
