Power Systems Service Manager

H.O. Penn Machinery HIRING IMMEDIATELY Power Systems Service Manager Bronx, NYPay:$120,000-$155,000/year(dependent on relevant experience)Bonus: 20% bonus potentialBenefits:Medical/dental/vision insurance401(k) with company matchHolidays & competitive PTOCompany provided cell phone & laptopKey Qualifications:This position requires off hour on call availability, including weekends and holidaysMinimum 5 years management experience in directing labor, will consider equivalent combination of 2-year degree and work experienceStrong computer skills and comfortable with new technology in order to manage service communications and related business processesStrong communication skills Possess a valid driver’s licenseElectric power generation experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferredResponsibilitiesSuccessfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)Assure service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)Ensure profitable service operations by meeting expectations for service dashboardSupport growth through sales support Provide a high level of customer satisfaction (per customer surveys and feedback,) in alignment with company valuesCollaborate with EPSSM on actions for growth opportunities in planning marketing, promoting sales of CSAs and product supportDevelop close working relationship with Power Systems groups (PMs, New Sales, PSSRs, Rental,) to communicate schedules, costs and coordinate workProvide adequate technician coverage to support sales volumes and opportunitiesStaff & Develop people to achieve all key results to make our service function safe and strong Build and maintain environment characterized by safe work practices, high productivity and high moraleAssist in selecting mechanicsEffectively manage the performance process (goal setting, coaching, appraisal, and rewards/consequences management)Develop people through training, coaching, etc.Successfully build and maintain a culture of safety through successful completion of all safety initiatives and enforcing safe work habits Ensure timely communication of safety issues to direct supervisor with appropriate paperworkConduct weekly safety meeting and ensure monthly safety audits for work area are completeEnsure all direct reports have completed pure safety assignments and safety orientation by due datesMaintain the service vehicle fleet in a cost-effective, safe and clean manner Contribute to positive customer experiences by maintaining the professionalism, appearance and accessibility of our facilities Continually assess the appearance-including the cleanliness, professionalism, maintenance and compliance with the company policies of your area of responsibilityTake Corrective action on any items noted during these on-going assessments to ensure compliance with the company appearance standardsImplement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilitiesQualificationsThis position requires off hour on call availability, including weekends and holidaysMinimum 5 years management experience in directing labor, will consider equivalent combination of 2-year degree and work experienceStrong computer skills and comfortable with new technology in order to manage service communications and related business processesStrong communication skills Possess a valid driver’s licenseElectric power generation experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferredPhysical Requirements:Standing and/or sitting for prolonged periods of timeHand coordination for typing, writing, and computer useOccasional forward bending and reachingOccasional walking and climbing stairsCarrying (up to 20lbs.) Reasonable accommodations made as needed.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.