Inside Sales Representative

1 week ago


West Allis, United States National Business Furniture Full time

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. Named one of the 2023 Top Places to Work in Southeast, WI by Top Workplaces and the Journal Sentinel.We’re thrilled to offer an exciting opportunity for an enthusiastic and customer-focused Inside Sales Representative who’s passionate about delivering exceptional service. In this role, you'll begin your journey alongside our experienced Inside Sales Team, where you'll receive hands-on training in our products, systems, and consultative selling approach. Once you’ve completed our comprehensive training program, you’ll take the lead in responding to customer inquiries via phone and web, providing tailored quotes, and processing orders. If you thrive in a dynamic, fast-paced environment and love creating memorable customer experiences, we’d love to meet youLocation & ScheduleThis position is based in Milwaukee, WI. To ensure your success, we offer an immersive, in-office training program (Monday–Friday). After training, you'll enjoy a hybrid work schedule with the flexibility to work remote on Mondays and Fridays. Here's a General Overview of What You'll Be DoingSource new sales opportunities through inbound callsUtilize consultative selling to understand customer goals and challengesAnswer customer questions, demonstrating product knowledgeDevelop meaningful relationships with customers that encourage trust and loyaltyUtilize sample and space planning programs to assist in selling processProvide quotations tailored to the customer’s needsClose and process ordersDevelop leads and referrals working jointly with our other sales channelsUtilize timely follow-up to aid customers throughout the buying processProvide top notch service to customersImprove sales skills to increase win rateAchieve monthly/annual quotasWhat We're Looking For2+ years of previous customer service, inside sales, or call center experienceTechnical proficiency with Salesforce and Microsoft Office applicationsExhibit a passion for service and an ability to bond with customers over the phoneCapacity to effectively change direction when neededCan work quickly and independentlyStrong organizational and prioritization skills a mustAbility to maintain a high degree of accuracyDisplay professional presence and a positive "work well with others" attitudeIt Would Also Be Really Great To HaveAssociates or Bachelor’s degree Experience with Salesforce Experience working with vendors on product related inquiriesPrevious work in office furniture or a related field



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