Manager on Duty

Flex Role. $18/hour on Manager Shifts. Position Summary: The Manager on Duty provides support and leadership to all departments by managing and executing staffing plans, operations policies, company standards and Standard Operating Procedures. Principal Duties & Responsibilities • Directly oversees the daily operations of the attraction, including but not limited to: Mountain Coaster, Mini Golf, Ticketing, Retail, Food and Beverage, Photo, Maintenance, and Facility Operations. • Acts as attraction and facility Manager on Duty in absence of General Manager or Operations Manager. • Makes operational decisions regarding capacity, guest flow, and amount of coaster carts in use. • Makes operational decisions regarding capacity and guest flow at mini golf. • Conducts shift meetings with front line staff. Informs staff of daily events, groups, specials, sales goals, and operational opportunities. • Prepares and reconciles daily deposits and takes cash and check deposits to the bank, ensure tills are prepared and reconciled, and any discrepancies are documented. • Performs time audits, verifies hours, and takes action to minimize overtime while maintaining appropriate staffing levels. • Develop a daily plan to ensure breaks are provided daily following employment laws. • Provides ongoing training and support to staff as needed. • Leads team and reviews quality of work, makes recommendations, and helps as needed. • Maintains operational, safety, cleanliness, and guest service standards. • Interacts with guests to ensure the departments are operating at the highest of standards. • Resolves guest complaints. • Works directly with the Maintenance Staff to ensure safe operations that meet ASTM standards. • Supervise Maintenance Staff as it relates to daily operation of the ride. • Assist guests in the event of illness or injury. • Assumes a leadership role in case of emergencies such as power outages, inclement weather, and ride incidents. • Communicates any mechanical, facility, coaster track/cart, mini golf grounds, or other issues to the Maintenance staff and ensures they are fully resolved in a timely manner. • Ensures all handbook policies and procedures are followed by all staff. • Recruit, hire, orient, and train employees in all departments. • Evaluates staff and makes recommendations for performance evaluations, disciplinary action and/or termination. • Follows all handbook policies. • Other duties, as assigned, or as needed to support the business. Knowledge, Skill and Ability Requirements: • Excellent interpersonal skills including verbal and written communications, and leadership. • Passionate about the business of family fun and entertainment. • Able to multi-task and maintain composure in pressure situations. • Able to maintain a positive attitude. • Able to recognize, analyze, and resolve conflict among staff members. • Able to be punctual and maintain regular attendance. • Able to work evenings, weekends, and holidays. • Able to climb. • Able to sit or stand for up to 15 hours. • Able to operate a two-way radio. • Able to lift items up to 30 pounds. • Able to bend, twist, push, pull, stoop, and reach. • Able to maintain personal hygiene standards. • Able to tolerate a fast-paced work environment. • Able to work with minimal supervision. Education & Experience Requirements: • Must be at least 18 years of age. • High school diploma or equivalent. College Degree preferred. • Three (3) years supervisory/management experience in the field of entertainment, tourism or hospitality preferred. • Strong computer skills required.PI139ff9049a8c-30511-38820622