Sales Associate

Sales Associate (Coordinator) Location: Discovery Village at The West End (Independent Living and Assisted Living) – Richmond, VA About Discovery Management Group: Discovery Management Group is part of the Discovery Senior Living family of companies—one of the nation's top two largest senior living operators. With a strong focus on performance, innovation, and lifestyle personalization, we manage and enhance senior living communities across the country. Discovery Management Group supports over 6,500 residents nationwide, delivering exceptional care, comfort, and service at every level. Your Role: The Sales Associate (SA) contributes and supports the overall sales functions of the community. The primary purpose of the SA role is to execute sales processes and tactics to inspire prospective residents to move into the community. The SA provides support with new inquiries, and existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. The success of the SA is measured in multiple ways, including sales conversions, move-ins, and average daily occupancy. ESSENTIAL DUTIES AND RESPONSIBILITIES We are seeking a detail-oriented and customer-focused Sales and Move-In Coordinator to support our senior living community. Responsibilities include answering sales inquiries, managing CRM data, scheduling and conducting tours, generating reports, supporting event planning, and ensuring our model apartments meet standards. This role also leads the resident move-in process, including paperwork, assessments, and coordination with internal teams for a smooth transition. Must be organized, tech-savvy, and enjoy working with seniors. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Educational Requirements and Experience: Associates degree preferred. One (1) years' experience in an administrative sales or customer service role. Knowledge, Skills, and Abilities: Strong verbal and written communication skills with the ability to engage professionally with residents, families, and staff. Proficient in Microsoft Office (Word, Outlook, Excel), email, internet use, and CRM systems. Skilled in drafting reports, interpreting procedures, and presenting to groups. Must be detail-oriented, highly organized, and possess strong customer service, phone, and administrative skills. Excellent time management, problem-solving, and decision-making abilities are essential. Why Join Us? Full benefits package available (medical, dental, vision, PTO, 401k, and more) Work in a purpose-driven, resident-first environment Be part of a collaborative and supportive leadership team Make a lasting impact on the lives of residents and families Benefits You'll Enjoy: We offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, meals and uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits. Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants: This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Employment Scam Warning: We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. JOB CODE: 1005848