Manager, Facility Services

Summary Reports to the Director, Facilities Management. Responsibilities include the continuous and efficient operation of maintenance programs for the Hospital and assigned areas of Beacon Health System mechanical and electrical equipment and facilities. Develops, recommends and implements policies and procedures for Departmental operations. Directs the activities of staff and maintains related records required to comply with The Joint Commission (TJC) and other regulatory organizations. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Ensures a continuous and efficient operation of maintenance programs for the Hospital, and assigned areas of Beacon Health System mechanical and electrical equipment and facilities by: Maintaining responsibility for overseeing the performance of all Memorial life support systems; including fire systems, medical gas equipment, utility management, laundry and nutritional services equipment through computerized maintenance management systems, preventive maintenance activities; also making repairs as required. Managing, maintaining and recording the status of equipment, ensuring that all specifications are met, required adjustments completed, repairs completed in a timely manner and preventive maintenance requirements are consistently met. Analyzing equipment malfunctions to determine action necessary to prevent recurring problems (such as necessary changes, costs, the amount of time necessary to change and determining if outside contracts are necessary); also making recommendations to the Director on items requiring capital expenditures. Assisting in developing recommendations for all Memorial Utility and Plant Engineering requirements; in addition to evaluating capital expense requests for Facilities Engineering for present or future expansion, as part of Memorial's strategic planning process. Supervising assigned professional staff engaged in Facility Services repairs, utilizing one's ability to read and interpret complex construction drawings, diagrams and specifications. Ensuring that work areas are kept in a safe, clean and orderly condition and that a safe environment is maintained for staff, patients and visitors. Performs administrative and daily operational functions by: Developing, recommending and implementing Department policies and procedures for Facilities Engineering; including preventive maintenance programs, utility maintenance, mechanical equipment maintenance, mechanical procedures, safety instructions, emergency power systems, etc. Assisting in negotiating System-wide contracts on elevators, fire systems, energy management and department contracts (such as U.P.S. systems, filter maintenance, plumbing repairs and electrical repairs). Developing, recommending and implementing quality assurance programs, Department quality plans and equipment status reports (such as complex HVAC systems, medical gas equipment, utility management and energy management systems). Providing leadership and skill development for staff as they perform their daily activities. Acting as a resource for staff regarding daily operational activities. Scheduling and assigning workload to the staff. Providing assistance and guidance to Director pertaining to recruiting, hiring, evaluating and, if necessary, recommending the coaching/discipline (and/or discharge) of staff. Providing assistance and guidance to Director pertaining to developing a process for monitoring team member performance & completion of annual team member performance appraisals. Planning and coordinating ongoing training for the staff. Also, ensuring a comprehensive orientation and training for new staff. Assist in preparing the initial Facilities Engineering budget and ensuring that the budget is maintained within guidelines. Assisting in the annual preparation of Department goals and objectives; also is held responsible for accomplishing assigned goals and objectives. Regularly interfacing with vendors, patients, visitors, associates and governing agencies. Participating as a member of Memorial's Life Safety Code Committee under Joint Commission guidelines. Maintaining Department records, reports and files as required. Participating on Memorial Hospital/Beacon Health System committees as requested. Overseeing various construction projects within Memorial as directed. Working with and coordinating efforts of personnel with architectural, electrical & mechanical engineers as needed on design, specification & construction. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Completing other job-related assignments and special projects as directed. Leadership Competencies Drives Results - Consistently achieving results, even under tough circumstances. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies, and department-specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license/certification, registration in good standing throughout the fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process, and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. Education and Experience The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Engineering or a related field from an accredited school and previous experience in facilities management and/or facility engineering; or minimum of three to five years facilities management and engineering experience in a hospital facilities engineering environment. A Bachelor's degree in Engineering or a related field is preferred. Knowledge & Skills Requires advanced knowledge of standard operating procedures for Facility Services and repair techniques, preventive maintenance, material and equipment suppliers and budget preparation and control. Demonstrates comprehensive knowledge of federal, state and local standards and codes and the requirements of regulatory and accreditation agencies. Requires the management skills necessary to effectively plan, manage, and organize activities of department staff. Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with all levels of Memorial Hospital/Beacon Health System staff and outside vendors. Demonstrates the ability to supervise skilled and professional staff engaged in performing maintenance functions on a variety of complex equipment. Requires the ability to read construction drawings and specifications, schematics, analyze work to be completed and calculate costs. Demonstrates proficiency in computer skills (i.e., email, word processing, PowerPoint and spreadsheets). Working Conditions Work is performed in various locations, from an office environment to certain areas where there is possible exposure to hazardous materials and hazards (such as when inspecting facilities and equipment). Physical Demands Requires the physical ability and stamina (i.e., to stand and/or walk for prolonged periods of time; move throughout the facility; lift, hold, and carry objects weighing up to 50 pounds, etc.) to perform the essential functions of the position.