Program Director

Abound Health NJ is seeking a Program Director to join our leadership team in New Jersey. In this role, you will report to the Executive Director. The Program Director oversees day-to-day operations of New Jersey I/DD waiver services, leads and supports Care Managers and administrative staff, and ensures high-quality service delivery aligned with Abound Health NJ’s mission, vision, and core values. This position plays a key role in compliance, quality assurance, community relationships, and operational excellence. Key Responsibilities • Hire, mentor, supervise, and evaluate Care Managers and Team Support Specialists • Address performance concerns, including disciplinary actions and terminations when necessary • Ensure team adherence to Abound Health NJ policies, procedures, and meeting rhythms • Lead internal quality processes, including self-inspections, peer reviews, and documentation • Maintain compliance with Medicaid, DDD, HIPAA, and organizational standards • Oversee waiver program operations and collaborate with centralized/shared services teams • Represent Abound Health NJ at provider fairs, job fairs, council meetings, and community events • Ensure Quality Assurance requirements are met, including grievance follow-up and documentation • Oversee incident reporting and conduct investigations of abuse, neglect, or exploitation • Ensure staff training is completed and meets organizational requirements • Foster strong relationships with clients, families, DSPs, support coordinators, and DDD • Track staff time (PTO, flex, comp), complete payroll adjustments, and maintain required records • Promote a positive, growth-oriented work environment aligned with mission, vision, and values Qualifications • Strong leadership, supervisory, and coaching skills • Ability to manage complex operations with accuracy, organization, and attention to detail • Excellent written and verbal communication skills • Ability to multitask, prioritize, and remain effective under pressure • Experience with ISP implementation and understanding of New Jersey I/DD programs • Knowledge of Medicaid and third-party billing requirements • Ability to build strong relationships with staff, families, and community partners • High integrity, professionalism, and alignment with Abound Health NJ’s core values Education Preferred credentialing includes one of the following: • Master’s degree + 2 years of professional experience supporting individuals with ID/autism • Bachelor’s degree + 4 years of professional experience supporting individuals with ID/autism Requirements • Bachelor’s degree (preferred) • At least 18 years of age • Valid driver’s license and safe driving record • Clear background checks (Criminal, NJ State Police, FBI if required, SAM, MEDI Check, LEIE, Sex Offender Registry, Driving Record) • No substantiated findings of abuse or neglect • Reliable transportation with current insurance, registration, and inspection Compensation & Benefits The target base salary range for this full-time, salaried position is between $70k – $90k. Base pay is determined by factors such as experience, work location, job-related skills, and education. Total compensation may include additional forms of pay. We offer a comprehensive benefits package including competitive health, dental, and wellness benefits beginning on your 60th day of employment. Our 401(k) plan is available after 12 months of employment. For more information about our total rewards package, please contact your Talent Acquisition Partner. Equal Employment Opportunity Abound Health is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity/expression, veteran status, disability status, or any other legally protected characteristic. #li-remote