Assistant General Manager

Job Summary The Assistant General Manager directly manages the FOH and BOH Managers and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a focus on Front of House (customer service, sales training, product knowledge, loyalty and leadership development), product (visual presentation, product performance and promotions), and Back of House (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. The Assistant General Manager is responsible for overseeing the financial success of the store and is accountable to P&L results. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth. The Assistant General Manager must also have experience in assessing, recruiting and screening talent. In partnership with the General Manager, the Assistant General Manager is responsible for all aspects of the business.  Pay is $62,500k  Duties and responsibilities or (Essential Functions) Performance:  Meets or exceeds goals related to total store sales, profitability, and operational excellence  Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload  Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty therefore increasing return visits  Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results  Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources to improve and grow the business  People: Creates and ensures a cohesive, respective, professional and high integrity work environment  Recruits, interviews, hires , and retains a diverse team of top talent  Utilizes candidate tracking system for open roles within the dispensary Aligns the right people in the right roles Trains, coaches, and develops all team members using company programs, tools, and resources  Provides performance feedback, manages employee disciplinary and separation matters Creates an environment that inspires and encourages the growth and engagement of associates  Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates  Promotes a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction  Operations: Ensures compliance with PharmaCann policies, regulations, procedures, and compliance standards  Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives  Partners with FOH and BOH Managers on onsite security scheduling needs  Protects company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention  Performance management and coaching of team members on poor performance and violation of company and compliance policies in partnership with the General Manager and HRBP  Supports continuous improvement by implementing company programs and influencing end-user’s buy in  The Assistant General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer  Projects a positive image of the organization to employees, customers, industry, and community  Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives  This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations or while GM is not in store  Qualifications Minimum 21 years of age  Bachelor’s degree in business or operations management or a related field preferred. 3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred  2+ years PharmaCann management experience will be considered  Demonstrated ability to achieve store selling goals and metrics  Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business  Comfortable and confident making decisions and mediating conflict within a team environment Utilize cross functional business partners to support business needs  Ability to address complex issues and allocate time to execute multiple tasks and changing priorities  Exceptional interpersonal communication (both written and verbal) and customer service skills  Ability to identify top talent and train/develop/retain great people  Proficient in windows - based software such as Excel, Word and Outlook  Business Acumen  Ethical Conduct  Leadership  Relationship Management  Performance Management  Personal Effectiveness/Credibility  Consulting Skills  Global & Cultural Awareness  Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check  Working conditions This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory.  Physical requirements Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed  Ability to climb step stools and ladders  Ability to stand/walk for long periods at a time  Direct reports This position directly manages the FOH Manager and BOH Manager and is responsible for the performance management and hiring of the employees within each department. Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.