Technical Account Manager

Join the API Revolution at Gravitee - Where Innovation Meets GrowthSince our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2025 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values:Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.Hold Nothing Back: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers.Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless - be a part of the revolutionTHE ROLE & WHY IT EXISTSWe are currently recruiting for an experienced Technical Account Manager (TAM) to join our growing business in North America. In this role, you will help craft and execute technical strategies to drive customer adoption and usage of the Gravitee Platform across globally based enterprises.The Technical Account Manager serves as the technical champion for assigned customers. Your technical expertise and customer‑facing skills will enable you to effectively represent Gravitee within customer environments. The close relationships you build will allow you to understand your customers’ business, operational, and technical needs and challenges.This role offers the opportunity to proactively help enterprises accelerate their digital transformation initiatives. Occasional travel is required. You will report directly to the Senior Director of Solutions Architecture.WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to:Support customers during onboarding, including architecture design, product configuration, and use‑case implementationEffectively manage and track top‑tier customer projects, including issue resolution and escalation on behalf of Product and Services teamsMaintain consistent communication with customers and serve as their trusted technical advisor and long‑term partnerEstablish and articulate business value, helping customers achieve defined goals and ROI from the Gravitee platformHelp existing customers understand the Gravitee value proposition while identifying post‑sales challenges and turning them into growth opportunitiesUnderstand, document, and advocate for customer use cases, architectures, and technical roadmapsChampion customer needs internally, collaborating with Engineering and Product Management on feature requests and roadmap alignmentSupport other Gravitee teams through demonstrations, content creation, and marketing activities that drive platform adoptionESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more:5+ years of experience working with customers of varying sizesExperience in Professional Services functions within a fast‑paced software or SaaS environmentA strong desire to solve complex technical problems with minimal day‑to‑day supervisionExcellent communication skills, with the ability to clearly and concisely explain complex technical conceptsPrior experience administering or interacting with Access Management platforms (API management experience is a strong plus)Willingness and ability to travel as requiredDESIRED SKILLSExperience with container technologies such as Docker and KubernetesSoftware development experience in one or more programming languages (e.g., Java or Python)Customer Facing experienceExperience working in a startup or scale‑up environmentAT GRAVITEE, YOU’LL GET…Salary: $160,000 - $190,000 base salary + 10% variable incentive; our typical hiring range is $160k - $175k base. Full benefits package included (Health, 401k, PTO)Excellent medical coverage to keep your body and mind healthyPension and 401k program options for all locationsStock option plan for employees25 days holiday/vacation in addition to in-country national holidays3 mental health days per year with an allowance toward a mood-boosting activity of your choiceBirthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your careerQuarterly outings and an annual off-site in an exciting locationHybrid culture with options to go in to an office in one of our hubsAbility to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sectorA meaningful, progressive, global company culture that is as fun as it is hardworkingEndless growth opportunitiesAt Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.