Operations & Client Success Manager

Benefits: Flexible schedule Free uniforms Opportunity for advancement Paid time off Signing bonus Training & development Operations & Client Success Manager About Us:We’re a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we’re building a leadership group that thrives on accountability, communication, and operational excellence. About the Role:As an Operations & Client Success Manager, you’ll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You’ll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients. This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It’s a leadership position with a hands-on element, you’ll be out in the field, interacting with clients, and ensuring standards are met. Responsibilities:· Oversee day-to-day cleaning operations, crew assignments, and shift coverage· Conduct and document quality control inspections· Maintain 95% staffing coverage and ensure timely issue resolution· Communicate directly with clients, address concerns, and track satisfaction· Manage hiring, onboarding, and staff performance· Track operational KPIs and report progress weekly· Support new account onboarding and transition of contracts into operationsQualifications: · 2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)· Strong organizational and communication skills· Problem-solver with the ability to manage competing priorities· Reliable transportation required· Must pass background and reference checks Schedule:Choice ofSunday–Thursday Monday–Friday Shift options: 3pm–12am, 10am-7pm, 11am-8pm Must be available between 7–10am for rare emergencies Who Thrives Here:· Leads with integrity and takes ownership of outcomes· Thrives in fast-paced, people-first environments· Communicates clearly and directly — even under pressure· Holds themselves accountable without needing micromanagement· Cares about delivering consistent quality to every clientCompensation:  Base Salary: $45,000/year Health Stipend: $3,000/year ($250/month) OTE Range: $55,000–$60,000+ (Base + Commission + Bonus) Application Instructions:To apply, please send: 1. Your resume 2. A short written note introducing yourself and sharing why this role excites you 3. A 2-minute on-camera video: (required)We’d love to get to know you As part of your application, please submit a 2-minute video introduction. This is your chance to share: • A brief overview of your professional background • Why you’re excited about this role • What makes you a strong fit for our teamHow to submit: 1. Record a video no longer than 2 minutes. 2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted). 3. Include the link in your application or email it to mcash@360clean.com & tshaw@360clean.com along with your resume.Don’t worry about making it perfect, focus on being clear, authentic, and confident. We’re excited to meet you Send all materials to mcash@360clean.com And tshaw@360clean.com with the subject line: “Operations & Client Success Manager – [Your Name]”. Notice 360Brands, Inc.  is the franchisor of the 360clean® franchised system. Each 360clean® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent 360clean® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.