Field Service Scheduler

5 days ago

Fall River, Massachusetts, United States Ray Jurgen Full time

Join our team as a Full-Time Field Service Scheduler at Ray Jurgen in Bristol, CT This exciting position offers the opportunity to showcase your expertise in the automotive industry while providing exceptional service to our valued customers. If you are an organized, trustworthy, and an independent person looking to take your career to the next level, we encourage you to apply for this position today Job Hours are Monday - Friday 8AM-5PM.

WHAT'S IN IT FOR YOU?
This position offers competitive compensation starting at $25.00 Per Hour based on experience and qualifications and you will be eligible for the benefits below.



•401(k)

•Medical

•Dental

•Vision

•PTO

A LITTLE BIT MORE ABOUT US
Ray Jurgen is a leading provider of field equipment. Sales and service in the automotive industry, is defined by its team members who live by the principles of being humble, hungry, and helpful in every aspect of their work. We prioritize saving the customer's day with a commitment to delivering exceptional service and support to clients facing challenges. Whether installing equipment in a heavy-duty transit garage or resolving issues in a home automotive garage, Ray Jurgen is dedicated to solving problems and improving our customers' experiences. Employees enjoy excellent benefits and competitive pay, making Ray Jurgen a great workplace and a rewarding career choice.


WHAT CAN YOU EXPECT AS OUR FIELD SERVICE SCHEDULER
A "Field Service Scheduler" is responsible for coordinating and optimizing the scheduling of service technicians to efficiently complete customer service requests at various locations, ensuring timely delivery of services by assigning the right technician to the right job at the right time, while managing customer expectations and maintaining accurate scheduling records within a designated area or territory; key duties include prioritizing service calls, managing technician availability, route planning, and communicating with both customers and technicians regarding appointment details and any schedule changes. You will play a key role in the seamless operation of our service team.
Key Responsibilities:

•Scheduling Service Calls:
Receive and review incoming service requests, prioritize based on urgency and customer needs, and assign technicians based on their availability, skillset, and location.

•Route Optimization:
Utilize scheduling software to plan efficient routes for technicians, minimizing travel time and maximizing productivity.

•Customer Communication:
Contact customers to schedule appointments, confirm details, and provide updates on technician arrival times.

•Technician Coordination:
Communicate with technicians regarding assigned jobs, service details, required parts, and any schedule changes.

•Availability Management:
Monitor technician schedules, manage time off requests, and ensure adequate coverage for service demands.

•Data Management:
Maintain accurate customer and job information within the scheduling system, including service history and customer notes.

•Performance Monitoring:
Track key metrics such as on-time arrival rates, completion rates, and customer satisfaction to identify areas for improvement.

•Problem Resolution:
Address scheduling conflicts, customer complaints, and unexpected issues that may arise with technicians.
Required Skills:

•Strong organizational skills: Ability to effectively manage multiple priorities and complex schedules

•Excellent communication skills: Clear and concise communication with customers and technicians, both verbally and in writing

•Technical proficiency: Familiarity with scheduling software and mapping tools

•Customer service focus: Commitment to providing excellent customer experiences

•Problem-solving abilities: Ability to quickly identify and resolve scheduling challenges
Relevant Work Experience:

•Experience in field service dispatching or scheduling

•Knowledge of the specific industry and service offerings

•Background in customer service


TAKE THE NEXT STEP
If this sounds like the right job for you, join us in delivering exceptional service and technical support in the automotive industry and make a meaningful impact with your skills and dedication. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you


As a condition to your employment with the Company, you acknowledge that the Company requires that a drug test be performed within 72 hours of your acceptance of the offer of employment set forth in this letter. You further acknowledge that if you (a) refuse to submit to any requested drug test for any reason, (b) test positive for the presence of illegal drugs, or (c) fail to take the test within 72 hours, the offer of employment made to you in this letter may be rescinded by the Company without liability. Also as a condition of employment by the Company, you hereby authorize the Company to conduct a background check prior to the Commencement Date, which will include a criminal investigation and verification of citizenship/immigration status, employment history, and education. In that regard, you acknowledge and agree that the offer of employment set forth in this letter is contingent upon the completion of a background investigation to the satisfaction of the Company. In consideration for the offer of employment set forth herein, you hereby waive any and all claims that you may have against the Company for invasion of your privacy in respect of the drug testing and background checks referenced above.

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