Front Office Manager

7 days ago

Chicago, Illinois, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

We invite you to apply to join our team at the Four Seasons Hotel Chicago as a Front Office Manager

The Four Seasons Hotel Chicago is looking for a Front Office Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.The Front Office Manager directs and guides the activities of the Front Desk and Guest Services to create a special welcoming and memorable experience for our guests.

Oversee a team of Department Heads, Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. Ensure the smooth registration and cashiering functions of the Front Office. Reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services. Communicate with the Director of Revenue/CORE Manager on room availability and selling strategy to maximize occupancy, revenue and rate. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. A degree in Hospitality Management Minimum of five years hotel experience in either Rooms or Food and Beverage, including at least three years as a Department Head in Rooms Division. Strong supervisory and managerial skills are essential with outstanding demonstrated coaching and development skills. Excellent personal presentation and interpersonal skills, good problem solving ability and proficiency in hotel property management systems including: Opera and Micros. Strong command of the English language

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Complimentary stays at Four Seasons worldwide (subject to availability) Free employee meals prepared by the culinary team Complimentary dry cleaning of employee uniforms A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off.

Learn more about what it is like to work at Four Seasons, visit us:

We look forward to receiving your application

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

  • Front Office Manager

    1 day ago

    Chicago, Illinois, United States Hersha Hospitality Management Full time

    OverviewOpportunity: Front Office ManagerManage hotel front office operations in accordance with established guest service and sustainability standards.Your Growth PathAssistant General Manager – General Manager - Area General ManagerYour FocusInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...

  • Front Office Support Manager

    7 days ago

    Chicago, Illinois, United States Concentra Full time

    Why Choose Us?At Concentra, we pride ourselves on creating a supportive work environment where employees can grow and thrive. Our Front Office Support Manager role offers opportunities for professional development, teamwork, and a sense of fulfillment.Job Description:We seek an experienced Front Office Support Manager to oversee daily operations, ensuring...

  • Field Marketing Manager

    6 days ago

    Chicago, Illinois, United States Front Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Front Office Operations Manager

    5 days ago

    Chicago, Illinois, United States Hyatt Hotels Corporation Full time

    The Director of Front Office plays a pivotal role in ensuring exceptional customer experiences at our hotel. Reporting to the General Manager, this senior-level position oversees all aspects of front desk operations, including guest satisfaction and service standards.Key Responsibilities:Develop and implement strategies to enhance guest engagement and...

  • Front Office Manager

    1 week ago

    Chicago, Illinois, United States Kimpton Hotels & Restaurants Full time

    At Kimpton Hotels & Restaurants, we're passionate about creating a culture that reflects the diversity of our hotel and restaurant guests.We believe in empowering our employees to be their authentic selves, and we celebrate individuality. Our San Francisco-born entrepreneurial spirit and zest for life drive this culture, which shines through in every aspect...

  • Front Office Manager

    3 days ago

    Chicago, Illinois, United States Marriott International Inc Full time

    About the RoleWe are seeking a talented Front Office Manager to join our team at Marriott International Inc.The successful candidate will be responsible for leading the Front Office department, ensuring seamless guest experiences and driving business growth.

  • Front Office Director

    7 days ago

    Chicago, Illinois, United States Horizon Hospitality Full time

    Alissa Thomas We are currently seeking a talented and polished Director of Front Office for an iconic full-service hotel in Downtown Chicago . This property was recently renovated and offers guests a high-end experience with a wide range of amenities. The hotel is owned and managed by an industry-leading hotel management company and offers significant...

  • AC Hotel Assistant Front Office Manager

    2 weeks ago

    Chicago, Illinois, United States The Marcus Corporation Full time

    At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager. POSITION PURPOSE: Assists Front Desk Manager with overseeing all...

  • Assistant Front Office Manager

    7 days ago

    Chicago, Illinois, United States The Hongkong and Shanghai Hotels LTD Full time

    The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key...

  • Senior Sales Manager, SMB AE

    2 weeks ago

    Chicago, Illinois, United States FRONT COMPANY Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Front Office Coordinator

    1 day ago

    Chicago, Illinois, United States Baron Ad Work Full time

    We are looking for a skilled and experienced Front Desk Receptionist to join our team at Baron Ad Work. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a secure and welcoming environment.The ideal candidate will have a high school diploma or equivalent, and...

  • Front Office Coordinator

    1 week ago

    Chicago, Illinois, United States Athletico Physical Therapy Full time

    Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient's first and last impression and front-office experience and delivers first-class customer s Office Coordinator, Coordinator, Medical Receptionist, Office, Physical Therapy, Tow, Business Services

  • Senior Sales Manager, SMB AE

    1 week ago

    Chicago, Illinois, United States FRONT COMPANY Full time

    Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the...

  • Front Office Service Leader

    7 days ago

    Chicago, Illinois, United States Aimbridge Hospitality Full time

    Key ResponsibilitiesSupervise front desk staff and ensure they are meeting service standards.Manage guest requests and complaints in a timely and professional manner.Maintain accurate records and reports related to front office operations.Develop and implement strategies to improve front office efficiency and customer satisfaction.In addition to these key...

  • Front Office Host

    2 weeks ago

    Chicago, Illinois, United States Hyatt Full time

    Summary: Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be...

  • Front Office Director

    7 days ago

    Chicago, Illinois, United States Clarity Clinic Full time

    Join Our Team at Clarity ClinicWe offer a rewarding career opportunity for an experienced Front Desk Manager to join our multidisciplinary group private practice.About the PositionThis role involves providing exceptional patient care and administrative support to our healthcare practice. The successful candidate will be responsible for managing day-to-day...

  • Front Office Associate

    5 days ago

    Chicago, Illinois, United States The LaSalle Group Full time

    LaSalle Network is a leading provider of direct hire and temporary staffing services. We are currently seeking a skilled Front Desk Experience Specialist to join our team in downtown Chicago.About the Role:This is an exciting opportunity for a customer-focused individual who thrives in a professional setting and takes pride in creating a welcoming...

  • Front Office Systems Governance Manager

    7 days ago

    Chicago, Illinois, United States Wesco Full time

    Wesco is seeking a highly skilled Senior Manager – Front Office Platforms Support to join our team. As a key member of our organization, you will play a critical role in leading teams to support different internal applications, such as CRM, used by the commercial organization to drive sales cycles.Your primary objective will be to minimize user friction in...

  • Front Office Director

    2 days ago

    Chicago, Illinois, United States The Hongkong and Shanghai Hotels, Limited Full time

    The Hongkong and Shanghai Hotels, Limited is seeking a seasoned professional to lead our Front Office Division in Chicago. This is an exceptional opportunity for a highly skilled and experienced individual to join our team as the Director of Front Office.About the Role:We are looking for a strategic thinker who can oversee all aspects of Front Office...

  • Front Office Supervisor

    7 days ago

    Chicago, Illinois, United States The Marcus Corporation Full time

    Our Approach: At The Marcus Corporation, we strive to create a unique and memorable experience for our guests. As an Assistant Front Office Manager, you will be responsible for implementing this approach by ensuring seamless communication between departments, managing room assignments, and resolving any issues that may arise.Key Responsibilities:...