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System Engineer

2 weeks ago

Chicago, Illinois, United States VDart Inc Full time

Title System Engineer

Location Chicago, Illinois (onsite only)
Experience 5+ years is must (please do not give candidates less than 5 years. they will be ignored without a feedback).

Bachelor's degree is must

Job Description:

Must have:

  • Bachelor's degree in electronics, electrical engineering, or telecommunications (combination of education and experience may be considered in lieu of stated requirement)
  • At least 2-years of recent experience with networking basics - ability to use tools to resolve/troubleshoot networking issues (nslookup, ping, tracert, etc.)
  • Hands-on experience in building and maintaining telecommunications equipment and/or network environment
  • Intermediate proficiency in Windows and Unix systems, JIRA, MS Office suite (Excel).
  • Curious to understand the details of how the full inflight system works (Devices, WAPs, ACPU, Network Equipment)
  • Ability to work autonomously, manage multiple tasks at once, set standards and work directly with software teams.
  • Strong attention to detail and good communication skills to report issue clearly and effectively.
  • Ability to work flexible work schedule including evenings, weekends, and holidays to meet the needs of the business It would be nice if you had:
  • Knowledge of CompTIA A or CompTIA Network+ or CCNA equivalent skills

Responsibilities:

  • Manage the physical lab set up, which includes organizing, audit and cataloguing, equipment inventory tracking to ensure high productivity of software lab benches for the engineering teams.
  • Maintain test lab equipment health by conducting periodic health checks, finding issues, and resolving them in timely fashion.
  • Collaborate with cross functional teams to provide technical support related to hardware failures, software configuration, network connectivity, laptop applications and track resolution and document root cause of issues
  • Regularly update asset management tools to ensure availability of test equipment and spare parts. When necessary, you will issue Requests for Quotes (RFQs), Purchase Requisitions (PQs), Parts Requisition Forms, Return Material Authorizations (RMAs), and keep track of Purchase Orders, parts delivery, and returns.
  • Identify and recommend creative ways to enhance existing practices, propose and implement improvement ideas (process, hardware configurations, automation, etc.). Participate in the Continuous Improvement initiatives of the Lab Management Team.
  • Provide technical know-how, documentation, and training to software testing team and other business functions
  • Monitor and track the tickets reported through ticket management tool (JIRA)
  • Create Standard Operating Procedures (SOP) and processes to maintain test bench documentation
  • Collaborate with testers to report root causes for the issues identified
  • Manage Lab Improvement projects
  • Attend Lab management related meetings