Resident Relations Specialist

Job DescriptionOur Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our teamWhat We OfferAIR offers attractive compensation packages that reward performance including:Expected base pay rate of $21.00 - $22.50 an hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.Opportunity for extended time-off with benefits during slower parts of the year.25% Rent Discount at any AIR community.Option to live onsite with zero commute or at a nearby AIR community.Where You Will WorkYou will work onsite at Malibu Canyon, our 698-unit community in Calabasas, CA, nestled in the gorgeous hills of the San Fernando Valley, just four miles away from the Santa Monica hiking trails and The Commons at Calabasas. Check it out here: https://www.malibucanyonliving.com/ What You Will DoRespond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.Support residents during the move-out process, which may include notice to vacate and resident transfers.Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.Monitors resident retention.Assist residents with any needHelp residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violationsQualificationsWho You AreGoal-Driven and Delight in going above and beyond to provide a great customer service experienceAdaptable to Fast Pace and Shifting PrioritiesNimble problem-solverCollaborative Team PlayerWhat You HaveStrong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.A reliable mode of transportation.Flexible schedule with availability to work during our office hours. Typical schedule will be Monday & Wednesday – Saturday, 10:00am – 6:30pm (hours may vary based on community and season).Ability to read, write, and speak English.Additional InformationBenefitsPaid time off including vacation, sick time, and 12 holidays.Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).401(k) plan with employer contribution.Paid parental leave of up to 16 weeks.Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.15 hours of paid time annually for community service.Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, and career growth.Application Deadline: The initial deadline for applications is 12/30/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.