Bar Back/Bartender Assistant

Job Type Full-time, Part-time Description Park Pizza & Brewing Co.Park Pizza & Brewing Company is Lake Nona’s home away from home, a welcoming retreat for the entire community. We serve up wood-fired pizza and house-brewed beer, plus a sense of neighborhood pride. Within our dining room, at our bar, or on our patio, you’ll find a place to grab a bite and a pint, watch the game, hang with your kids, and catch up with friends. Come as you are; comfort is key. Park Pizza & Brewing Co is part of Tavistock Restaurant Collection which represents one of many concepts throughout the nation and provides unique growth opportunities with an ever-expanding organization. We offer our employees competitive pay, professional development, and a people-focused culture. POSITION SUMMARYThe Bar Back is responsible for delivering genuine hospitality to our guests. This position is critical to our guest's overall experience as the Bar Back must ensure the guest as a memorable experience throughout their dining and is made to feel like an honored guest at our bar. As a Bar Back, it is your responsibility to keep the bar stocked with fresh ingredients, plateware, glassware, and all materials necessary to provide great service to our guests.ESSENTIAL FUNCTIONSEssential Functions Statement(s)Maintain proper grooming and uniform standardsDeliver genuine hospitality to and establish emotional connections with our guestsContribute to the overall teamwork and success of the restaurantCommunicate effectively with guests and team membersPresents the best we have to offer, never selling the guest anythingDetermine guests needs while making the appropriate recommendations and offerings to enhance the dining experienceRestock liquor, beer, and wine throughout shiftClean the bar area ensuring it is constantly organizedEmpty the trash throughout the shift, when necessaryStock sanitizer bucket and change at a minimum every two hours or earlier when necessaryPolish silverware and glasswareExecute beverage tray service Answer guest questions regarding food and beverage offeringsAdhere to all alcohol awareness proceduresHandle guest complaints professionally and alert a manager immediatelyProcess payments and handle cash professionally and accuratelyCommunicate with managers and hosts regarding table availability and key table updatesFollow up with guests about their meal and dining experience to ensure great guest satisfactionMaintain a high level of cleanliness and sanitationDemonstrate professional and gracious demeanor at all timesPerform all opening, running, and closing duties accuratelyPerform any job function requested by the management teamPOSITION QUALIFICATIONSCompetency Statement(s)Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needsAttention to Detail – Diligently attends to details and pursues quality in accomplishing tasksCommunication – Listens to others and communicates in an effective mannerConfidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalfCustomer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team membersInitiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situationsProblem Solving – Resolves difficult or complicated challengesTeamwork – Promotes cooperation and commitment within a team to achieve goals and deliverablesBenefits:401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance Requirements SKILLS & ABILITIESEducation: High School; able to communicate (speak, read, and write) in EnglishExperience: Previous hospitality experience is preferredComputer Skills: N/ACertificates & Licenses: N/AOther Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time