Team Leader

5 days ago

Pinellas Park, United States Chick-fil-A Full time

Working at a Chick-fil-A® restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.The Chick-fil-A Team Leader is responsible for overseeing daily operations, ensuring that every guest receives exceptional service, and supporting the team by creating a positive, efficient, and professional environment. This role requires strong leadership skills and a commitment to Chick-fil-A’s mission of delivering quality food and service. The Team Leader will act as a role model for team members, upholding high standards of professionalism, and encouraging growth and development within the team.Responsibilities:Lead by Example: Act as a role model by demonstrating professionalism, integrity, and a commitment to Chick-fil-A values.Team Supervision: Oversee team members during shifts, providing guidance, support, and ensuring adherence to company policies and procedures.Customer Service Excellence: Ensure each guest is met with Chick-fil-A's signature hospitality by delivering outstanding service and addressing customer concerns promptly.Shift Organization: Schedule breaks, assign tasks, and manage shift transitions smoothly, ensuring adequate coverage and operational flow.Training and Development: Mentor and coach team members to develop their skills, foster teamwork, and create a positive work environment.Quality Control: Monitor product quality, presentation, and portion control to maintain consistency and exceed guest expectations.Safety and Compliance: Ensure that all health, safety, and sanitation standards are upheld to create a safe work environment.Problem Solving: Quickly and effectively address any issues that arise during the shift, from guest complaints to operational challenges.Applicants may be interviewed for positions at Chick-fil-A Feathersound (3423 Ulmerton Rd.) or Chick-fil-A Park Place (7020 US Hwy 19 N.).Previous restaurant experience, preferably previous Chick-fil-A work experience * Ability to maintain a professional demeanor under pressure * Excellent problem-solving skills * Ability to maintain and lead a team in a fast-paced work environment * Strong communication skills * Excellent interpersonal skills

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