Operations Supervisor

Location Zip Code:19901Job Family:Operations SupervisorsWe are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Dover, DE area.What we offer:Competitive annual salary $50,000-$65,000Annual performance bonusYearly incentive trip Company iPhone providedSave money from driving our vehicle Company gas card providedGroup Health, Dental, and Vision plansPet insurance, Life insurance, and EAP benefits401K with employer match up to 4%Paid holidays and paid time offOpportunity for advancementUpbeat and exciting company culture and much moreResponsibilities include:Responsible for customer retention, employee retention and improving customer revenue for their assigned teamMeet requirements for personal service productionContinually monitor and balance labor utilization with production in order to optimize overall efficienciesManage payroll for all Service Professionals and Lead Service Professionals within the teamStrive to achieve high operational efficiency and effective labor managementGrowth and success of areas by ensuring safe and efficient delivery of quality servicesExecute plans for improvement of deficiencies identified by leadership for the team and report the progressMeet KPI standardsCreate a positive atmosphere of learning and growth for all Service ProfessionalsActively seeks opportunities to develop, improve and innovate themselves and their teamsSet and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other toolsReview Service Professional performance metrics with the Operations ManagerManage, maintain, and ensure the delivery of high-level service quality from your Service ProfessionalDeliver excellent customer service to potential and existing customersPerform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completionCollaborate with Operation Manager and Regional Trainer to support service standards and expectations in the fieldRemain compliant with state and federal laws, regulations, and licensing. Obtain local and state licensing Qualifications:Excellent verbal, written, and communication skills Interpersonal and collaboration skills Strong analytical and problem-solving skillsAbility to analyze information and think systematicallyStrong ability to lead and manage a teamProficient with Google drive functions or related softwareA US driver’s license that has been valid for a minimum of 3 years is requiredA clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)A drug test and background check will be performed on all new hiresAbility to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive servicesAptive Environmental:Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. *