General Manager

Position Objective:The objective of a Which Wich General Manager is to lead and develop team members to deliver superior product quality and customer service in a clean, friendly environment while building store sales and controlling costs.Job Responsibilities:Guest ServiceDemonstrate Superior Service by providing “Service with Vibe”.Demonstrate the 10 Points of Superior Service:Commitment to our GuestsBe the leader in providing prompt and courteous serviceCreate a culture of respect, teamwork and fairnessBe the ambassador of the “Vibe” – Lead by exampleAmbassador of StandardsProfessionalismEfficiencyNo problem is too small - Never say NoHandle Guest complaints professionallyMaintain property and equipment to ensure Guests have a safe and superior dining experienceOur TeamIt is the responsibility of the General Manager to demonstrate and reinforce great leadership behaviors and values in a fair, consistent and respectful manner to each of our team members. The General Manager will:Source, interview and hire qualified candidates that exemplify our values and demonstrate “Vibe”Train and develop each team memberManage low turnover through employee satisfaction and employee feedback sessionsManage employee schedulesCoach, counsel and discipline as neededProvide clear goals and objectives to enhance guest satisfaction and increase salesPromote teamwork and cooperation within the storeEvaluate the performance of each team member and provide constructive and honest feedback of performanceCommunicate all marketing promotions, events and critical information to all team membersMaintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendorEnsure team members follow Which Wich uniform standards and meet personal appearance guidelinesProfitabilityThe objective is to have profitable stores, therefore the General Manager is accountable for:Leading local store marketing initiatives to help boost salesControlling food and labor costsImplementation of new products and proceduresKeeping controllable expenses to a minimumReviewing weekly numbers and creating action plans based on areas needing attentionStandardsWe are all about serving a product that is consistently Superior as quickly as possible. The General Manager will will maintain the standards set for:Product quality, inventory and speed of serviceCleanliness and sanitation for all physical aspects of the storeFood safety regulations and processesComplianceWhich Wich stores must remain in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation. The GM will be accountable for:Wage and Hour complianceImmigration complianceEnsuring that all daily paperwork, weekly inventories and reports are completed timely and accuratelyMaintaining compliance with the Franchise Agreement/License at all timesFollowing all cash control proceduresProtection of confidential information (i.e. wages, personnel information, company records, credit card information)Skills/QualificationsHigh School diploma or equivalent. College degree preferredMust have food service experienceMinimum of two (2) years in QSR environment in a supervisory positionMust possess basic math skillsMust have basic computer skills and fundamentalsMust read, write and communicate in English as it relates to the job and safety regulationsMust be a certified Food Safety Manager, or able to obtain Food Safety Manager certificationAbility to work with limited supervisionWorking ConditionsThis position requires the ability to perform the basic functions of the jobMust be able to work 40-50 hrs per weekFull use of hands (lifting, carrying, grasping, pushing, pulling)Standing, bending and walking for extended periods of timeLifting up 10 lbs frequently, 30lbs occasionally and 50lbs sporadicallyPI559fe5e9103e-30511-34961480