Membership Manager

1 hour ago

Plymouth Meeting, United States The Edge Fitness Clubs Full time

Job Description Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives High-five your team and get ready to move quickly Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives. What You'll DO: Team & People Management: Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success. Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team Ensure proper scheduling of membership advisor staff for coverage and maximum production. Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play. Proactively identify and manage staff performance concerns and gaps on a continuous basis. Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement. Ensure new members are connected to fitness services and set up for success Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions Financial Performance: Hits individual and team ships, sets and guest list expectation Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives. Educates team members for full understanding of daily deliverables and monthly goals. Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships. Quality Control: Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by. Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills. Continual training around key sales techniques (real playing TI's, club tours & membership presentation). Communication: Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations. Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance Corresponds daily with the department heads about the state of the state, communicating any needs or concerns. Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers. Conducts performance reviews of their employees with other club managers and national sales leadership

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