Lifeguard

Job Title: Front Desk Customer Service RepresentativeReports to: General ManagerFLSA Status: Non-ExemptSummary: Promotes quality customer service and processes sales and registration transactions. Acts as the firstpoint of contact for potential and current Goldfish customers and as such is responsible for presenting apositive image for the company.Duties and Responsibilities include the following. Other duties may be assigned.1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in aprofessional manner.2. Processes student registrations using effective sales/customer service techniques.3. Schedules and manages birthday/pool parties. Supervises birthday party staff.4. Resolves customer concerns/complaints using a professional approach.5. Assists clients with purchases of merchandise and vending.6. Greets parents and students as they report to the front desk. Checks in students on the attendancetracking system.7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, andobservation area.8. Monitors snack shack area and provides guidance to snack shack staff.9. Checks voicemail and email correspondence and responds in a timely manner.10. Updates informational displays with accurate and timely promotions and literature.11. Provides occasional administrative support for management personnel to include the General Manager,and the Asst. General Manager.12. Makes collection calls to resolve open account problems.13. Prepares twice daily student lesson schedules for use by instructors and management staff.14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.Education/Experience: High school diploma or GED. Some college preferred. Two years previous customerservice and/or administrative office experience required. Intermediate level computer skills required usingWord, Excel and other software systems.Certificates and Licenses: CPR, First Aid and AED certification required. Compensation: $10.50 - $15.00 per hour Compensation: $10.50 - $15.00 per hour Why Dive In With Goldfish? Paid Training We set you up for Extraordinary Results It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support. Flexible Schedules Work life balance is essential to any team At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that We offer convenient schedules to accommodate YOU All Are Welcome At Goldfish, we value Diversity & Inclusion We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety. Make Waves...In Your Community Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE Make Waves...In Your Career Dip your toe into a pool of possibilities at Goldfish You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path High Fives & Tropical Vibes We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay Going for Gold We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation. Grow with Goldfish There’s no limit to where you can go with Goldfish We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School Dip a toe or dive all the way into the pool of possibilities and endless opportunities