Senior Manager Tournament Services

2 weeks ago


Ponte Vedra Beach, Florida, United States PGA Tour Full time

The Best Players Need the Best People.

This position will report to the Executive Director and is responsible for client programming including hospitality and sponsorships activation, player and caddie experience, volunteer program oversight and special events.

QUALIFICATIONS

Bachelor's degree, preferably in Sports Administration, Business Administration, Marketing or Communications.

Minimum seven years prior office management experience preferably in sports (required).

Prior exposure to golf tournaments or sports event planning/operations (preferred).

Microsoft Office (Word, Excel, PowerPoint, Outlook) proficiency (required)

RESPONSIBILITIES/DUTIES

Supervise, support and evaluate the Tournament Services Manager, Tournament Services Specialist – Volunteers and Tournament Services Intern

Develop a yearly strategic plan outlining tournament services goals and objectives, hospitality and sponsorship program, volunteer recruitment and implementation, special events execution, player and caddie experience, vendor timelines, all to ensure cost-effective execution

Lead communication with tournament staff, PGA TOUR staff, partners, agencies, and vendors by serving as the central point of contact

Manage the relationship with Title Sponsor and Official Marketing Partners, as it pertains to Tournament Services related areas

Oversee budget of over $4M for tournament services areas, as well as financial process, purchase orders and expense allocation

Responsible for client services including contract review, client communication, hospitality and sponsorship activation (venue design, food & beverage, branding, etc.), credential fulfillment and special event coordination

Oversee all tournament hospitality, in conjunction with the Operations team, including vendor procurement and management, set-up, maintenance and break-down

Manage player and caddie experience include food & beverage, player housing and transportation, sponsor value program, player family events, childcare, registration and credentials

Supervise execution of tournament-related events for pre-tournament, tournament week and post-tournament, including Pro-Am, Am-Am, Honorary Observers, Corporate Hospitality Day, Media Day, Volunteer & Charitable Events, as well as any other special functions developed by the tournament team, internal PGA TOUR staff or sponsors 

Oversee all tournament orders including apparel, gifting, awards, supplies, etc.

Collaborate with Tournament Services Specialist – Volunteers on volunteer program (1,600+ volunteers) including leadership structure, communication plan, registration process, scheduling, training, uniform ordering & distribution, and food & beverage

Organize Tournament Services related creative projects with Tournament Services team and Tournament Marketing

Develop innovative ideas for fan enhancements, hospitality products, sponsorship categories and overall tournament 

Travel to and support other Championship Management tournaments to assist with pro-am, housing, transportation, hospitality, special events, honorary observer program, etc.



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