Director of Mortgage Delivery

OverviewCompensation: $, - $, based on experience and credentials Location Type: On-sitePosition Type: Full TimeAs a key member of the Mortgage Delivery Leadership Team, the Director of Mortgage Delivery is responsible for driving strategic growth and operational excellence across every stage of the loan life cycle. This role leads multiple teams to deliver process efficiencies, optimize performance, and enhance the member experience across all delivery channels.The Director establishes and maintains processes, procedures, and policies that comply with State and Federal regulations while fostering an environment where employees can grow their knowledge, skills, and careers. By creating a culture of development and accountability, this leader ensures the team’s success and long-term impact. Serving as a trusted advisor, the Director helps members achieve financial peace of mind and strengthens loyalty by delivering exceptional experiences that transform members into lifelong advocates of the credit union. Responsibilities• Ensure credit union lending services operate in accordance with established policies, procedures, and legal requirements, resulting in maximum volume, appropriate profit for the credit union, and a minimal delinquency ratio• Develop and execute a strategic plan for mortgage delivery that aligns with the overall business objectives• Monitor industry trends and competitive landscape to identify opportunities for growth and innovation• Analyze current delivery processes and identify areas for improvement to enhance efficiency and effectiveness• Ensure compliance with all regulatory requirements throughout the mortgage fulfillment process• Display ownership of the mortgage experience for members, driving change and innovation to achieve the credit union business plan goals• Oversee the development and implementation of training programs for new and existing staff to enhance their skills and knowledge• Ensure that team members are well-versed in compliance, industry standards, and technology tools• Foster a continuous learning environment to promote professional growth and development including leadership skills, building trust, providing guidance and coaching thereby grooming our future leaders which will lead to further expansion of these skills throughout the business unit• Oversee and manage a team of 90+ professionals in mortgage origination, processing, underwriting, and closing• Display and model the Suncoast culture• Ensure that member service standards are met or exceeded throughout the mortgage delivery process measured through Net Promoter Score• Address escalated member issues and work towards resolution in a timely manner, holding direct reports accountable while identifying areas of opportunity and development • Collaborate closely with the Vice President in executing the activities of the business unit, including but not limited to recommended process improvements, innovation initiatives, efficiency and capacity building efforts, productivity reporting, and achievements of stated goals and objectives• Review and recommend new methods or procedures to make daily operations more efficient• Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives• Set goals for assigned teams to achieve operational and strategic results• Provide guidance, mentoring, and development opportunities for directly reporting staff• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns• Assist with the development, monitoring, and maintenance of the annual budget• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise• Attend educational events to increase professional knowledge• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs Qualifications• Bachelor’s degree in business administration, finance, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)• 8+ years of mortgage and management experience• Demonstrated skills to evaluate and decision mortgage loans to be held in portfolio lending, including strong knowledge of FNMA and PMI guidelines, and the ability to embrace both lines of business• Ability to accurately assess the cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity• Forward thinker with demonstrated decision making ability, exceptional critical thinking, and organizational skills• Ability to work independently, as a team, and handle multiple tasks in a fast-paced environment• Strong project management skills and the ability to move multiple streams of work forward simultaneously• Ability to create momentum and promote change• Ability to work well under pressure while always maintaining a professional demeanor• Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators• Ability to analyze and resolve complex problems or situations• Ability to positively influence others regarding policies, practices, and procedures• Strong knowledge and understanding of credit union products, services, policies, and procedures• Strong knowledge and understanding of regulatory compliance• Strong knowledge and understanding of credit union computer systems and software applications required to perform job dutiesSafe Act StatementThis position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration annually, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.Benefits Financial Well-Being: Bonus Program up to 12%, K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending AccountsWellness: Medical Coverage, Dental and Vision Coverage, Access to 4,+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability CoverageWork-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTOCommunity Involvement: Paid Volunteer HoursGrowth: Degree Assistance up to $5, per year For more information, including additional benefits, please visit our benefits website at style="margin: 0in; text-align: center;"> Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in .For more information, please visit our careers site at • Ensure credit union lending services operate in accordance with established policies, procedures, and legal requirements, resulting in maximum volume, appropriate profit for the credit union, and a minimal delinquency ratio• Develop and execute a strategic plan for mortgage delivery that aligns with the overall business objectives• Monitor industry trends and competitive landscape to identify opportunities for growth and innovation• Analyze current delivery processes and identify areas for improvement to enhance efficiency and effectiveness• Ensure compliance with all regulatory requirements throughout the mortgage fulfillment process• Display ownership of the mortgage experience for members, driving change and innovation to achieve the credit union business plan goals• Oversee the development and implementation of training programs for new and existing staff to enhance their skills and knowledge• Ensure that team members are well-versed in compliance, industry standards, and technology tools• Foster a continuous learning environment to promote professional growth and development including leadership skills, building trust, providing guidance and coaching thereby grooming our future leaders which will lead to further expansion of these skills throughout the business unit• Oversee and manage a team of 90+ professionals in mortgage origination, processing, underwriting, and closing• Display and model the Suncoast culture• Ensure that member service standards are met or exceeded throughout the mortgage delivery process measured through Net Promoter Score• Address escalated member issues and work towards resolution in a timely manner, holding direct reports accountable while identifying areas of opportunity and development • Collaborate closely with the Vice President in executing the activities of the business unit, including but not limited to recommended process improvements, innovation initiatives, efficiency and capacity building efforts, productivity reporting, and achievements of stated goals and objectives• Review and recommend new methods or procedures to make daily operations more efficient• Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives• Set goals for assigned teams to achieve operational and strategic results• Provide guidance, mentoring, and development opportunities for directly reporting staff• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns• Assist with the development, monitoring, and maintenance of the annual budget• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise• Attend educational events to increase professional knowledge• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs • Bachelor’s degree in business administration, finance, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)• 8+ years of mortgage and management experience• Demonstrated skills to evaluate and decision mortgage loans to be held in portfolio lending, including strong knowledge of FNMA and PMI guidelines, and the ability to embrace both lines of business• Ability to accurately assess the cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity• Forward thinker with demonstrated decision making ability, exceptional critical thinking, and organizational skills• Ability to work independently, as a team, and handle multiple tasks in a fast-paced environment• Strong project management skills and the ability to move multiple streams of work forward simultaneously• Ability to create momentum and promote change• Ability to work well under pressure while always maintaining a professional demeanor• Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators• Ability to analyze and resolve complex problems or situations• Ability to positively influence others regarding policies, practices, and procedures• Strong knowledge and understanding of credit union products, services, policies, and procedures• Strong knowledge and understanding of regulatory compliance• Strong knowledge and understanding of credit union computer systems and software applications required to perform job dutiesSafe Act StatementThis position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration annually, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.Benefits Financial Well-Being: Bonus Program up to 12%, K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending AccountsWellness: Medical Coverage, Dental and Vision Coverage, Access to 4,+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability CoverageWork-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTOCommunity Involvement: Paid Volunteer HoursGrowth: Degree Assistance up to $5, per year For more information, including additional benefits, please visit our benefits website at style="margin: 0in; text-align: center;"> Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in .For more information, please visit our careers site at