Field Service Representative

Requisition ID:  109168  Share Our Purpose.  Be Yourself.  Feel Valued.  People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role  Click here for more information on our inclusion, diversity, and equity journey. About American WaterAmerican Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.   Work ScheduleThe shift hours for this position are from 12:00 PM to 8:00 PM no lunch included.Primary RoleTo perform work under a team concept on the distribution system including new construction, customer services, meter installations and meter reading as assigned by supervisor.To make decisions within the guidelines established by supervisor necessary to carry out and complete work assignments.To make decisions within the guidelinesKey AccountabilitiesTo perform work assigned by the supervisor.To install, remove, and read meters.To communicate with customers and other employees to satisfy customer requests and inquiries.To inspect customers' facilities and obtain and record data.To observe and report any abnormal conditions (unbilled account, dangerous meter tops, theft of service, etc.). To communicate with contractors, providing information of American Water requirements and standards during service installation or reconfiguring.To use a computer and mobile application software. To be on-call after hours and over the weekend during the assigned employee rotations for Service Watch.Experience/EducationHigh school graduate or state recognized Educational Equivalency Certificate.Working EnvironmentMust be able to perform such activities as walking, stooping, and lifting.CompetenciesChampions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning  Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.