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REFERRAL MANAGEMENT COORDINATOR- NIGHT SHIFT
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Job Description Responsibilities At Rolling Hills Hospital, excellence is the hallmark of all that we do. We strive for it in our customer service, community outreach and patient care. It’s at the very core of the quality we provide throughout our organization. It’s imperative that Rolling Hills Hospital is nothing less than superior in the way we deliver services to our patients. As you read through our mission statement, our values and our service excellence standards, we hope you’ll see that commitment in everything we do here. At Rolling Hills Hospital, we believe the mind and body exist in an inseparable unit, that humans are a delicate balance of emotional, intellectual, physical and spiritual dimensions. Because we know this to be true, we’ve made it our mission to create an environment where the whole person — adults and adolescents alike — can get the compassionate, comprehensive behavioral and mental health care they need to achieve health across every dimension. Our inpatient treatment facility in Franklin, Tennessee, just south of downtown Nashville, is designed to give our patients a comfortable and secure environment that nurtures the recovery process. The Referral Management Coordinator reviews and coordinates external patient referrals for potential admission to facility programming. The Referral Management Coordinator must demonstrate sound judgement in conducting comprehensive clinical reviews of cases in determining the most appropriate level of care. The Referral Management Coordinator works collaboratively with Admissions personnel throughout the Admissions process, is able to assess and evaluate acute and chronic mental illnesses and demonstrates understanding of EMTALA guidelines and appropriate clinical assessment. Job Duties/Responsibilities: • Consistently demonstrates sound judgement in conducting comprehensive clinical reviews of cases in determining the most appropriate level of care. • Ensures that all admissions to all levels of care are correctly processed with physicians, unit staff, that there are no potential funding issues. • Provides appropriate crisis intervention as necessary by anticipating and responding quickly to escalating behaviors, utilizing de-escalation techniques to diffuse the situation, correctly prioritizing safety. • Assesses and evaluates acute and chronic medical illnesses. Evaluates appropriateness of patient for admission related to level of direct medical nursing care necessary and shares recommendations with Respond staff and admitting MD. • Ensures quality nursing care is provided and appropriate administrative processes are followed. • Understanding of EMTALA guidelines. • Demonstrates knowledge of relevant legal regulations and mental health laws. • Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients. Benefit Highlights: Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans (K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its + Subsidiaries More information is available on our Benefits Guest Website: benefits.uhsguest.com Qualifications Education/Training: Master’s Degree in behavioral health required Licensure/Certification: Appropriate licensure by the state of Tennessee (LMSW or LPC) preferred Current Tennessee Driver’s License Current HWC certification Current BLS certification Experience: Experience in psychiatric evaluation, triage, and crisis stabilization preferred; strong assessment skills required; At least one years of acute psychiatric experience is preferred; excellent telephone etiquette and attention to customer service; ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis or resistant or negative toward organization; effective oral and written communication skills; basic data entry skills preferred; Proficiency in critical thinking skill related to mental health, clinical assessment skills, and emergency management of psychiatric patients is essential. Understanding of EMTALA guidelines and HIPPA regulations knowledge preferred. Must have the ability to provide oversight and management of the hour operations of assigned patient care units. Serves as the clinical expert resource for assigned patient care areas to insure the provision of safe, high quality care. Demonstrates and role models crisis management of acute psychiatric episodes in a manner which stabilizes and maintains the safety of patients and staff. Demonstrates sound leadership skills and is responsible for day to day management of Clinical Personnel. Manages the clinical coordination/collaboration of admissions processes and is responsible for the overall quality of Clinical Documentation in conjunction with the Director of Clinical Services. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune corporation. Headquartered in King of Prussia, PA, UHS has , employees. Through its subsidiaries, UHS operates acute care hospitals, behavioral health facilities, outpatient and other facilities in U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
