Program Senior Quality Analyst

Job Description: Transform technology into opportunity as a Program Senior Quality Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Program Senior Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Program Senior Quality Analyst joining our team to oversee an upcoming opportunity supporting a cabinet level Government Agency with a vital national Mission centered on the concerns of the Nation's energy and environmental resources.HOW A PROGRAM SENIOR QUALITY ANALYST WILL MAKE AN IMPACT:Point of Contact for overall Contractor performance and quality assurance as specific in the performance measures and metrics contained in each BPA OrderResponsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processesResponsible for improvements by developing, implementing, and maintaining continual service improvement processesResponsible for reporting Contractor performance on a regularly scheduled basisResponsible for providing corrective action plans for any IT service that performs below its established standardEnsures customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experienceWHAT YOU’LL NEED TO SUCCEED:Education: Bachelor’s or equivalent in Computer Science, Software Engineering, Business Administration, Management or another scientific of technical disciplineRequired Experience: 10+ years of relevant professional work experienceRequired Technical Skills:  Strong working knowledge of the following:MS Office suite, including Word, complex Excel files, and PowerPointMS ProjectServiceNowRequired Skills and Abilities:Must possess at least one of these certifications:PMPLean Six Sigma Black BeltITIL Intermediate, Expert, or Master-LevelDemonstrated experience with hiring staff against GSA schedule labor category descriptions and qualificationsExperience with BPA contract vehicles and task based orderingDemonstrated leadership skillsAdditional Requirements:US CitizenshipNeed to identify 3 relevant projects in which you participated in the past 5 years that were supported/completed by candidate:Provide information for potential reference checks (telephone number, title, value and scope of work, completion date, POC information); please describe your role in the projectNeed to provide 3 business references for potential government vetting (can be same as project experience references)Security Clearance Level: Possess Q or TS level clearance (or their equivalency), ability to obtain a Q level clearance within six (6) months after contract awardApplicant must be eligible to attain and maintain such clearance as a condition of employmentPreferred Skills and Experience: Cabinet-level Government Agency performance management experience highly desirablePossessing a SAFe or Agile certification (any level)Location:  On-site in Washington, D.C.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#WeAreGDIT #GDITCareers #ServiceNow #itil #pmpThe likely salary range for this position is $134,597 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC Washington